Dispatcher

BRAVE SISTERS TRANSPORTATION LLC; Colorado; On-site; USD 25,000 - 33,000; Full time

Job summary

BRAVE SISTERS TRANSPORTATION LLC is seeking a Dispatch Coordinator to manage non-emergency transportation requests in Colorado. You will handle incoming calls, assign drivers, and book rides accurately to minimize cancellations, while maintaining clear records.

Key skills include excellent verbal and written communication, strong decision-making under pressure, multitasking, attention to detail, and proficiency with dispatch software and GPS/communication systems.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong decision-making abilities under pressure.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy in record keeping.
• Geographical knowledge of the service area.
• Proficiency with dispatching software and communication systems.

Responsibilities

• Receiving incoming calls and gathering necessary information to book rides.
• Assigning the most suitable driver or resources based on the situation and availability.
• Booking rides accurately to prevent cancellations and ensure smooth service.
• Monitoring driver status and coordinating routes and schedules.
• Providing updates on service status and addressing client inquiries.
• Incident management: respond to unexpected situations, and escalate when required.
• Maintaining records of dispatch details, call times, unit assignments, and incident reports.

Skills

Communication skills

Decision-making under pressure

Multitasking

Attention to detail

Geographical knowledge

Dispatch software proficiency

Job description

Job Description

• Receiving incoming calls
  • Answering incoming non-emergency calls to gather necessary information about the situation/rides.
  • Assigning the most suitable driver or resources based on the situation and available availability.
  • Able to take all the necessary information accurately to book a ride and to avoid cancelation
• Monitoring drivers status
  • Tracking the location and progress of assigned driver through communication system.
  • Coordinate efficient routes and schedules for assigned driver
• Communication with clients
  • Providing updates on service status and addressing customer inquires
• Incident management
  • Responding to unexpected situations, coordinating necessary actions, and escalating issues when required
• Maintaining records
  • Documenting all dispatch details, including call times, unit assignments, and incident reports
• Excellent communication skills, both verbal and written
• Strong decision-making abilities under pressure
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy in record keeping
• Geographical knowledge of the service area
• Proficiency with dispatching software and communication systems

Company Description

We are a Non-Emergent Medical Transportation. We work with Medicaid Colorado.

Company Description

We are a Non-Emergent Medical Transportation. We work with Medicaid Colorado.