Dispatcher

Casella; West Bridgewater (MA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

and More.

Job summary

Casella is seeking a Dispatcher to coordinate drivers across residential, commercial, and roll-off services. You will balance workloads, respond to on-route issues, and ensure timely service while maintaining high customer satisfaction.

The ideal candidate has a high school diploma or GED, ability to work in a fast-paced environment, strong communication, and some dispatch experience is preferred. This is a full-time, on-site role based in Massachusetts with comprehensive benefits.

Qualifications

• The candidate has a high school diploma or GED and is legally eligible to work in the US.
• Demonstrated ability to work as part of a team in a collaborative environment; dispatch experience preferred.

Responsibilities

• Dispatches drivers to calls using customer needs, drivers’ locations and loads to balance cost and satisfaction.
• Routes and assigns service to drivers throughout the day and for the next day, ensuring route completion.
• Handles calls and emails from customer service and sales, managing pick-up/delivery requests for containers.
• Communicates with customers when drivers are on-site to resolve delays and keep customers informed.
• Prepares and updates daily route schedules and maintains route documentation for pickups and driver locations.
• Reports driver performance issues to management and participates in training to expand knowledge of the company and services.

Skills

Teamwork

Attention to detail

Multi-tasking

Communication

Problem solving

Education

High school diploma or GED

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Hiring Range: $29-$32 per hour

Key Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.

• Assignsroutes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
• Updates and informs Customer Care of any service delays in order to keep customers notified.
• Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extrapick ups), route completions and driver locations.

• Reports driver performance issues or concerns to appropriate management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.

High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.

Attributes

Confident, team-oriented individual who is attentivetodetail,and results-oriented with the ability to see the larger picture while focusing onproviding excellent customer service.

Benefits

• Medical
• Dental
• Vision
• Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways
• and More.