Dispatcher

Mississippi Department of Employment Security; Clarksdale (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

The department seeks a dispatcher to handle high-volume emergency and administrative calls, prioritizing responses and coordinating with patrols and agencies.

The role includes greeting visitors, maintaining situational awareness, and relaying critical information to senior staff around the clock, following SOPs and procedures.

Qualifications

• Handle multiple emergency and administrative phone calls with prioritization.
• Refer to SOPs, databases, maps, and resources as needed.
• Verify caller information using local and state systems.
• Greet and assist visitors in the police station lobby.
• Keep senior staff informed of noteworthy incidents 24/7.
• Answer public inquiries about policies, procedures, or services.
• Operate two-way radio and other communications equipment.

Responsibilities

• Receive, prioritize and manage multiple calls for assistance.
• Document caller information and actions taken.
• Provide referrals to appropriate public safety resources.

Job description

The following duties are considered essential for this job classification:
Receive, prioritze and often handle multiple, simultaneous emergency and administrative phone calls for assistance, such as but not limited to car accidents, such as but not limited to car accidents, towed cars, barking dos, domestic abuse, etc. Process complaints and make appropriate referrals on a board variety of public safety matters, that often require referring to or memorizing detailed reference matereials and standard operating procedures, including databases, maps, telelpone listings, and other resources. Access and operate locla and state data base systems to verify information as requested. Responsible for greeting an providing services to visitors to the police station's lobby. Keep senior police and fire staff informed twenty four hours a day of noteworthy incidents and emergences. Answers questions from the public pertaining to departmental policies adn procdures or community services. Operate two-way raio, monitor computer screens, and other sophiscated communications equipment while efficiently gathering, prioritizing and documenting caller information.