Dispatcher

City of Millbrook; Millbrook (AL); On-site; USD 34,000 - 52,000; Full time

Job summary

City of Millbrook is seeking a full-time dispatcher to operate 24/7, including holidays. You will receive and dispatch emergency and routine calls for police, fire, and EMS using a CAD system.

The role requires strong knowledge of local geography, clear communication, and the ability to stay calm under pressure. The position requires learning department terminology and equipment, a high school diploma or GED, and the ability to pass a background check.

Qualifications

• Knowledge of local geography including streets and highways.
• Ability to speak clearly and act quickly in emergencies.
• Must obtain/maintain certification from the National Criminal Intelligence Center.
• Background check required and ability to maintain confidentiality.

Responsibilities

• Receive and dispatch emergency and routine calls for police, fire, ambulance and other services using CAD.
• Learn the department's communications equipment and terminology.
• Work varied shift schedules, including weekends, holidays and emergencies.
• Assist during high-stress situations and maintain composure.

Skills

Geographic knowledge

Clear speaking

Calm under pressure

Ability to learn dispatch equipment

Education

High school diploma or GED

Tools

CAD system

Radio and communications equipment

Job description

Dispatchers are on duty 24 hours, 7 days a week, including holidays. This position will work an 8-hour shift.

This position receives and dispatches emergency and routine calls for police, fire, ambulance, and other emergency services using a computer-aided dispatch system.

Applicant should have considerable knowledge of the geography of the area serviced by the department, including knowledge of the streets, roads, and highways including county roads. This person will be required to learn the communications equipment and terminology of the department. This person must be able to speak clearly and distinctly and be able to act quickly and calmly in emergency situations. This person must be able to acquire and maintain certification from the National Criminal Intelligence Center. Applicant must be able to maintain confidentiality of information.

This position may require prolonged periods of time sitting and standing. Applicant must be able to lift up to 25 pounds. The work environment may become stressful at times. Applicant must be able to work varied shift schedules, to include weekends and holidays and be available for emergency call outs.

Applicant must be a high school graduate or have their GED.

A background check will be done for this position.