PUBLIC SAFETY DISPATCHER

Military, Veterans and Diverse Job Seekers; Long Beach (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Staff a 24/7 communications center on rotating shifts, handling emergency and routine complaints while dispatching radio calls about crimes, patrols, and public assists. Maintain CAD and NL EIS terminals, and assist the public by phone or counter. Ensure proper monitoring of police and fire alarm systems.

Candidates should meet POST requirements and be able to operate alarm equipment, radios, and common office machines, maintaining calm under pressure in complex situations.

Qualifications

• Ability to prioritize and route multiple telephone calls of various importance, often simultaneously.
• Interview skills which effectively control persons in emergency situations.
• Ability to prioritize and disseminate information quickly and accurately, and to act on such information.
• Skill in operating two way radio equipment, and handling routine maintenance of same.
• Ability to effectively operate various forms of alarm equipment and handle routine maintenance of same.
• Skill in writing concise, logical reports to explain daily shift occurrences, using correct spelling and grammar.
• Ability to operate various office machines (typewriter, computer, copier, etc.) and handle routine maintenance of same.
• General knowledge of basic medical and law enforcement terminology.
• Ability to maintain equanimity in difficult situations and with hostile members of the community.
• Ability to meet POST (Police Officer Standards Training) requirements and pass required classes for California Police Dispatchers.

Responsibilities

• Staff a 24 hour, 7 day communications center on a rotating shift.
• Process and record emergency and routine complaints.
• Dispatch and receive radio calls regarding crimes, patrol, citizen assists, basic information, etc.
• Operate, update, and maintain computer terminal used for requesting and receiving information from the National Law Enforcement Telecommunications System based on officer requests.
• Provide assistance to public as requested over telephone and public counter.
• Operate, update, and maintain Computer Assisted Dispatch System.
• Monitor and direct appropriate response to Police and Fire alarm systems.

Skills

Prioritize and route calls

Interview skills in emergencies

Disseminate information quickly andAcc

Operate two-way radio equipment

Speak clearly and distinctly

Stay calm under pressure

Education

POST Dispatcher Certification training

Tools

Computer Assisted Dispatch (CAD) system

National Law Enforcement Telecommunications System (NLETS)

Alarm systems operation

Office machines (typewriter, copier)

Job description

Under the direction of the shift supervisor, staff a 24 hour, 7 day communications center on a rotating shift. Process and record emergency and routine complaints. Dispatch and receive radio calls regarding crimes, patrol, citizen assists, basic information, etc. Operate, update, and maintain computer terminal used for requesting and receiving information from the National Law Enforcement Telecommunications System based on officer requests. Provide assistance to public as requested over telephone and public counter. Operate, update, and maintain Computer Assisted Dispatch System. Monitor and direct appropriate response to Police and Fire alarm systems.

Qualifications

• Ability to prioritize and route multiple telephone calls of various importance, often simultaneously.
• Interview skills which effectively control persons in emergency situations
• Ability to prioritize and disseminate information quickly and accurately, and to act on such information.
• Skill in operating two way radio equipment, and handling routine maintenance of same.
• Ability to effectively operate various forms of alarm equipment and handle routine maintenance of same.
• Skill in writing concise, logical reports to explain daily shift occurrences, using correct spelling and grammar.
• Ability to operate various office machines (typewriter, computer, copier, etc.) and handle routine maintenance of same.
• General knowledge of basic medical and law enforcement terminology.
• Ability to maintain equanimity in difficult situations and with hostile members of the community.
• Ability to meet POST (Police Officer Standards Training) requirements and pass required classes for California Police Dispatchers.

Can be trained

• Skill in operation Computer Assisted Dispatch system, and handling routine maintenance of same.
• Skill in working as part of a team; communicating effectively with colleagues in a difficult environment.
• Skill in speaking clearly and distinctly, using correct English to communicate with public and department personnel in a concise and informative manner.