Transit Operations Manager

Tri-County Community Action Program, Inc; Berlin (NH); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Vision insurance

Employee assistance program

Paid time off

Retirement plan

Job summary

Tri-County Community Action Program, Inc. seeks a Transit Operations Manager in Berlin, New Hampshire. The role involves managing daily transit operations, ensuring compliance with state and federal policies, and preparing important statistical reports. Candidates should have 1-3 years of experience, a relevant college degree, and strong supervisory skills. Benefits include health insurance and a retirement plan, with compensation starting at $19.00 per hour.

Qualifications

• 1 to 3 years of related experience required.
• Education through ongoing training or industry-specific skills is needed.
• Certification as a Safety Officer is necessary.

Responsibilities

• Manage day-to-day support of transit operations and ensure compliance with policies.
• Participate in hiring and training drivers and dispatchers.
• Prepare monthly and annual statistical reports.

Skills

Supervisory experience

Microsoft Word

Microsoft Excel

Problem solving

Interpersonal skills

Education

College degree (non-technical discipline) or equivalent training

Tools

Scheduling software

Job description

• Handles customer complaints
• Meets deadlines
• Retirement plan

Manages and problem solves the day-to-day support of transit operations for safety, quality, productivity, and efficiency. Works to coordinate services with other providers. Works with Director to prepare financial and statistical reports and obtain funding to sustain system support. This is a safety sensitive position and requires pre-employment and random Drug and Alcohol testing.

Essential Functions And Responsibilities

• Participates in hiring process and orientation of new drivers and dispatchers.
• Manages day‑to‑day support of transit operation ensuring federal, state, and agency policies and procedures are being followed.
• Prepares all statistical reports monthly and annually.
• Evaluates driver and dispatcher performance annually
• Reviews monthly expenditure reports for operations
• Handles customer complaints
• Performs unscheduled vehicle and driver on and off‑site inspections
• Central point of contact for vehicle incidents and accidents and reporting to Director and Insurance Contact

Performance Management

• Decision making in Directors absence
• Annual number of Safety Trainings with Drivers and Dispatchers
• Number of times off site driver observations performed annually
• Timely delivery of monthly statistical reports to Director
• Timely reporting of State reports such as NTD, grants, etc.
• Absenteeism
• Trainings attended relating to position
• Arrives to work on time
• Meets deadlines
• Willingness to work over if necessary to meet deadlines

Knowledge, Skills, And Abilities

Experience: One to three years of similar or related experience.

Education: (1) A college degree (non‑technical discipline) or (2) multi‑crafted skills acquired through extensive on‑the‑job training or apprenticeship programs or (3) in‑depth industry and job specific technical skills acquired through a combination of formal instruction and on‑the‑job training.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills: This position requires the use of Microsoft Word and Excel. Supervisory experience. The ability to learn and operate scheduling software and take calls from customers to schedule trips into software. Experience using the internet to research federal and state requirements and transportation laws. Problem solving for vehicle, staff, and customer issues. Be able to work as a team member. One task of this position is to become certified as a Safety Officer knowledgeable in meeting Federal Transit Administration requirements.

Physical Requirements: Requires eye‑hand coordination, manual and mental dexterity, the ability to distinguish letters and symbols. Requires the use of office equipment such as computer, multi‑line phone system, copier, fax machine, calculator, two‑way radio/cell phone. May require physical ability to lift 30 to 40 lbs.

Work Environment: Work mainly done in an office environment but does require traveling for various inspections, trainings, and meetings.

Pay: From $19.00 per hour

Benefits

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location

In person