Dispatcher

MIH Systems Group LLC; Canton (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Benefits

Job summary

MIH Systems Group LLC in Canton, MA is hiring an HVAC dispatcher. You will coordinate and schedule service calls, installations, and maintenance for our HVAC technicians, while communicating with customers, updating records, and coordinating with the field team.

You will work from our Canton office, ensuring priority alignment with sales and service, managing emergencies, and maintaining clear, timely updates to customers and technicians.

Qualifications

• Previous dispatching or customer service experience, ideally in HVAC.
• Strong verbal and written communication with customers and technicians.
• Excellent organizational and time-management abilities.

Responsibilities

• Coordinate and schedule HVAC service calls, installations, and maintenance tasks.
• Communicate with customers to understand issues, provide updates, and address concerns.
• Maintain detailed records in dispatching software.
• Keep detailed records of service calls, customer interactions, job status, and technician assignments.
• Update dispatching software with accurate and timely information.
• Work with inventory/procurement to ensure parts and equipment.
• Partner with sales and service departments to align on priorities and customer needs.
• Handle emergencies and delays by adjusting schedules and reassigning tasks.
• Provide excellent customer service promptly and professionally.

Skills

Dispatcher experience

Customer service

Organizational skills

Verbal & written communication

Tools

Dispatch software

Job description

About Us

MIH Systems Group is a growing company in the HVAC services field, and we work to make buildings work better. We specialize in optimizing complex HVAC systems in buildings. Our diverse team delivers value to our clients from the design stages of new construction through the operation of existing buildings. Our HVAC service team provides start-up services for complex HVAC equipment from a wide range of manufacturers, as well as ongoing preventive maintenance, break/fix repair, and equipment retrofit services. Our Ambient team includes experienced professionals who focus on cost-effective solutions for our clients. Ambient is a national collective of HVAC firms. Our experts deliver safety, comfort, and highly efficient, sustainable solutions for spaces that matter most: healthcare, commercial, institutional, and mission-critical.

Job Description

Role: Dispatcher

MIH is hiring an HVAC dispatcher who will coordinate and schedule service calls, installations, and maintenance tasks for HVAC technicians. You will communicate with customers to understand issues, provide updates, and address concerns, while maintaining detailed records in dispatching software. This is a great role for someone with strong customer service and organizational skills. You’ll work alongside our team in our Canton, MA office and support technicians from the region.

Responsibilities

• Coordinate and schedule HVAC technicians for service calls, installations, and maintenance tasks.
• Communicate with customers to understand their HVAC issues, schedule appointments, and provide updates on service status.
• Maintain constant communication with HVAC technicians in the field via phone or dispatch software.
• Keep detailed records of service calls, customer interactions, job status, and technician assignments.
• Update the company’s dispatching software or system with accurate and timely information.
• Work closely with the inventory and procurement team to ensure technicians have necessary parts and equipment.
• Partner with sales and service departments to align on job priorities and customer needs.
• Handle unexpected issues such as emergency service requests, technician delays, or equipment breakdowns by adjusting schedules and reassigning tasks.
• Provide excellent customer service and address customer concerns promptly and professionally.

Requirements

• Previous experience in dispatching, customer service, or a related role, ideally within the HVAC or a similar industry.
• Strong verbal and written communication skills for effective interaction with customers, technicians, and other team members.
• Excellent organizational and time-management abilities to handle multiple tasks and prioritize effectively.

Estimated Salary

$25 - $30 hourly, based on experience and skills, plus benefits.

Equal Employment Opportunity

Ambient Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.