Dispatcher

City Towing, Inc; Boca Raton (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Career growth opportunities

Job summary

City Towing, Inc. in Boca Raton, FL seeks a professional Dispatcher to handle emergency and non-emergency calls with quick decision-making. The candidate must stay organized, multi-task, and work well under pressure. Shift is 4pm–12am with weekend work and a training period of approximately 3–4 weeks.

Responsibilities include receiving calls, collecting caller information, prioritizing urgency, and directing response units. Strong typing, data entry, and customer service skills are essential.

Qualifications

• High school diploma or GED required.
• Excellent typing and data entry skills.
• Strong verbal and written communication abilities.
• Highly organized with the ability to multitask and handle pressure.
• Provide outstanding customer service in fast-paced environments.

Responsibilities

• Receive inbound emergency and non-emergency calls.
• Collect and document information from callers.
• Prioritize calls by urgency.
• Transmit information to the appropriate person or department.
• Direct response units to locations and monitor status.

Skills

Typing

Data entry

Communication

Multitasking

Customer service

Pressure handling

Education

High school diploma/GED

Job description

Benefits:

• 401(k)
• Paid time off

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. The shift will be 4pm to 12am must be able to work weekends. Training will be approximately for 3 to 4 weeks.

Responsibilities

• Receive inbound emergency and non-emergency calls
• Collect and document information from callers
• Prioritize calls according to the level of urgency
• Transmit information to the appropriate person or department
• Direct response units to appropriate location
• Monitor status of the response team
• Team player with a positive attitude that is willing and able to learn at a fast pace

Qualifications

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position
• Excellent typing and data entry skills
• Understanding of best practices and procedures for emergency response situations
• Strong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure
• Provide outstanding customer service

EEOC Policy Statement - We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship, or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.