Dispatcher

Alliance Mech; Bensenville (IL); Presencial; USD 34 000 - 41 000; Tempo integral

Resumo da oferta

Alliance Mechanical Services- A Tech24 Company is seeking an experienced Dispatcher in Bensenville, IL to coordinate service technicians and serve as the primary point of communication between customers and the service team.

You will answer service calls, schedule and dispatch technicians, and ensure timely arrivals for professional service. This is an on-site role requiring presence at our Bensenville office during business hours.

Qualificações

• High school diploma or GED required.
• Minimum 3 years of dispatching experience.
• HVAC and/or food service dispatching experience a plus.
• Strong typing accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Self-motivated with minimal supervision and follow-through.
• Willingness to work rotational on-call shifts.

Responsabilidades

• Dispatches service jobs to technicians and updates the scheduling board.
• Routs technician schedules and communicates appointment times to customers.
• Provides high level customer service and clear service notes to customers and technicians.
• Communicates service needs and status professionally to customers and field staff.
• Distributes workload to maximize productivity while maintaining fairness between departments.
• Documents follow-ups for jobs requiring a return visit and coordinates with branches.
• Learns the dispatch software quickly within the company system.
• Interacts positively with technicians and administrative staff; supports the Branch Manager when needed.
• Participates in on-call rotations as required.

Conhecimentos

Verbal communication

Written communication

Multitasking

Self-motivation

Organizational skills

Formação académica

High school diploma/GED

3 years dispatching experience

Ferramentas

Dispatch software

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher

Bensenville, IL, US

7 days ago Requisition ID: 4853

Salary Range: $25.00 To $30.00 Hourly

Dispatcher

Alliance Mechanical Services- A Tech24 Company

Compensation Range:$25-$30 per hour

Schedule: M- F 8AM- 4:30 PM; On call 1 week, every month

* This is a fully on-site position. Candidates must be able to work from our Bensenville, IL office during scheduled business hours*

Why Join Tech24?

At Tech24, we invest in our technicians so you can focus on what you do best. Here’s what you can expect when you join our team:

• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities– Advance your skills through manufacturer certified programs, company training, or a blend of both.
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

About Alliance

Alliance Mechanicalhas been a trusted leader in commercial HVAC and foodservice equipment services since 1980. We specialize in the installation, maintenance, and repair of commercial HVAC and foodservice equipment, delivering reliable solutions and exceptional customer service. Our commitment to quality, safety, and professionalism has made us a valued partner for businesses throughout the region .

Position Summary

Alliance Mechanical is seeking an experienced Dispatcher to coordinate Service Technicians and serve as the primary point of communication between customers and the service team. This role is responsible for answering service calls, scheduling and dispatching technicians, and ensuring they arrive at the correct location on time to provide prompt and professional service.

The ideal candidate is dependable, organized, and an effective communicator who can remain calm under pressure, manage changing priorities, and thrive in a fast-paced service environment.

Duties:

• Dispatches service jobs to the technician’s board.
• Routs technician’s schedules.
• Calls customers with appointment times.
• Provides the highest level of service to the Customer.
• Professionally communicates the service needed to Customers and Technicians.
• Distributes calls in a way that maximizes company productivity but with a focus on good departmental fairness.
• Establishes follow-ups with the department of any jobs that require a return visit.
• Quickly and efficiently learns the dispatch software in the Company’s business system.
• Provides positive interactions with our Technicians and the administrative staff.
• Provides back up when the Branch Manager is out of the office.
• Works rotational on-call as needed.

Requirements:

• High school diploma/GED or the equivalent.
• Minimum of 3 years of dispatching experience.
• Previous dispatching experience in the HVAC and/or food service industry is a plus.
• Detailed, dependable and honest professional with the ability to type quickly and accurately.
• Excellent verbal and written communications skills.
• Ability to multitask is a must.
• Must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision.
• Must be able to work rotational on-call as needed.

Compensation Transparency

The advertised pay range for this position is $25- $30 per hour. Final compensation will be determined based on factors such as experience level, technical certifications, skill set, and overall qualifications. Candidates with advanced commercial HVAC and refrigeration experience, manufacture certifications, or specialized expertise may be considered at the higher end of the range.

Alliance Mechanical is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.