Dispatcher

Waste Management; Baldwin Park (CA); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Dispatcher, where your expertise in managing driver routes and problem resolution will be invaluable. This role involves communicating with drivers and customers to ensure efficient service delivery. You'll utilize proprietary software to manage daily operations, all while working in a dynamic environment that values your organizational skills. With opportunities for overtime and a supportive team, this position is perfect for those looking to make a real impact in the transportation sector. Embrace the chance to grow your career with a leader in waste management solutions.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

401K Company Match

Paid Vacation

Paid Holidays

Personal Days

Stock Purchase Plan

Qualifications

• Six months of relevant experience in a team setting.
• Ability to communicate effectively across departments.

Responsibilities

• Dispatch drivers using customer needs and locations.
• Optimize routes based on customer requirements.
• Resolve service issues and manage incoming service orders.

Skills

Dispatching

Route Management

Communication Skills

Multi-tasking

Organizational Skills

Education

High School Diploma or G.E.D

Tools

Waste Management proprietary software

Computer skills

Job description

If you have expertise dispatching in the transportation and trucking field and working with driver routes, assigning, managing, and determining route actions for drivers, this may be a great opportunity for you.

This position requires in person training in our Baldwin Park, CA office. Ideally, candidate will live within a commutable distance to Baldwin Park, CA for occasional staff meetings and IT upgrades onsite. Due to the fast paced environment and working within multiple applications, dispatcher candidates must be able to type 55+ wpm. Dispatcher candidates must have prior experience working with driver routes, assigning, managing, and determining route actions for drivers.

Schedule: Mon-Fri 9:00am-6:00pm or 9:30am-6:30pm, some Saturdays as needed on a rotational basis

I. Job Summary
Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on needs of the customer.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
• Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.

III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education/Experience

• Education: High School Diploma or G.E.D (accredited).
• Experience: Six (6) months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills.

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

• Computer skills with ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
• Must have the desire and ability to learn Waste Management proprietary software applications.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to exert physical effort in handling objects less than 25 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is: office setting.

The expected base pay rate for this hybrid position is $23.68 per hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.”

About Us

ABOUT WM WM (WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visitSustainability.WM.com . If this position is to be performed in Los Angeles County, California, please read carefully the information contained here in LA County Addendum.

Equal Employment Opportunity

For United States:WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

About the Team

Where We Stand. We are 50,000+ people — from many places and many backgrounds, and it is our amazing differences that make us stronger. Our commitment to inclusion, equity and diversity is rooted in our values and woven into our business strategies, as we work toward a sustainable tomorrow.

Job Info

• Job Identification 2331641
• Job Category Operations Support
• Posting Date 05/08/2025, 08:54 PM
• Job Schedule Full time
• Locations 13940 LIVE OAK AVE, BALDWIN PARK, CA, 91706, US (Hybrid)