Dispatcher / Service Coordinator

Opti Staffing; Oregon; On-site; USD 25,000 - 30,000; Full time

Job summary

Opti Staffing Group is hiring a Dispatcher/Service Coordinator in Clackamas, OR for a full-time role that blends dispatching, scheduling, and invoicing to keep service operations running smoothly.

You will coordinate technicians, manage work orders in ServiceTitan, and communicate with customers about scheduling changes. The position requires strong organization and professional communication in a fast-paced environment.

Qualifications

• Experience in dispatching, scheduling, or service coordination.
• Strong organizational and multi-tasking abilities.
• Excellent communication and professional customer interactions.
• Attention to detail in work orders and invoicing.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to learn new software and navigate multiple portals.
• High school diploma or equivalent.

Responsibilities

• Schedule and dispatch service technicians based on availability and location.
• Create work orders and manage service requests in ServiceTitan.
• Monitor daily schedules and adjust appointments for emergencies or delays.
• Communicate with customers and technicians about appointments and updates.
• Review completed orders and prepare customer invoices.
• Track outstanding jobs and ensure timely billing.
• Coordinate shop repairs, equipment servicing, and parts availability.
• Support vendor documentation and insurance certificates.
• Provide general administrative support and cross-department coordination.

Skills

Dispatching

Scheduling

Customer service

Office administration

Microsoft Office

Education

High school diploma or equivalent

Tools

ServiceTitan

Billing portals

Job description

OPTI STAFFING GROUP IS HIRING! Opening: Dispatcher / Service Coordinator City: Clackamas, OR Pay: 20/hr Schedule: Full-Time

WHO THEY ARE:

Our client is an established company specializing in industrial equipment solutions, including installation, maintenance, and repair services. They support businesses throughout the region by keeping essential equipment operating safely and efficiently. They are looking for a dependable, organized, and customer-focused Dispatcher / Service Coordinator to join their team. This is a great opportunity for someone who enjoys staying busy, solving problems, and keeping multiple moving parts organized in a fast-paced service environment.

WHAT YOU'LL DO:

Your primary focus will be keeping daily service operations running smoothly through dispatching, scheduling, and invoicing. You'll also assist with additional administrative and service coordination tasks as needed.

Primary Responsibilities:

• Schedule and dispatch service technicians based on availability, location, and customer needs.
• Manage incoming service requests, create work orders, and maintain accurate job information in ServiceTitan.
• Monitor daily schedules and adjust appointments as emergencies, delays, or changes arise.
• Communicate with customers and technicians regarding appointments, service updates, and scheduling changes.
• Review completed service orders for accuracy and prepare customer invoices.
• Track outstanding jobs and follow up to ensure work orders are completed and billed in a timely manner.

Additional Responsibilities as Needed:

• Assist with coordinating shop repairs, equipment servicing, and parts availability.
• Help organize preventative maintenance appointments and service records.
• Process invoices through third-party customer billing portals.
• Support vendor documentation, certificates of insurance, and customer account requirements.
• Provide general administrative support and coordinate with internal departments to keep operations organized.

WHAT'S IN IT FOR YOU:

Full-time opportunity with an established company. Variety in your day with a combination of dispatching, customer service, and administrative responsibilities. Opportunity to work closely with experienced service technicians and management. Hands-on training with industry-specific software and processes. A collaborative environment where organization, communication, and initiative make a difference.

WHAT YOU NEED:

• Previous experience in dispatching, scheduling, service coordination, customer service, or office administration.
• Strong organizational skills with the ability to manage multiple tasks and shifting priorities.
• Excellent communication skills and a professional approach to customer interactions.
• High attention to detail, especially when handling work orders, invoicing, and data entry.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to work independently, troubleshoot scheduling challenges, and follow tasks through to completion.
• Comfortab le learning new software systems and navigating multiple customer portals.
• High school diploma or equivalent.

PREFERRED EXPERIENCE:

• Experience with ServiceTitan or similar field-service management software.
• Background supporting service technicians, repair shops, or industrial equipment operations.
• Familiarity with preventative maintenance scheduling, invoicing, and purchase orders.
• Experience working with third-party billing platforms and vendor documentation.

THE MUSTS:

• Be dependable, detail-oriented, and comfortable working in a busy office environment.
• Stay organized and adaptable when unexpected service needs arise.
• Communicate clearly and consistently with customers and team members.
• Take ownership of assigned responsibilities and ensure nothing falls through the cracks.