Dispatcher

S-and-J-Plumbing; Arlington Heights (IL); On-site; USD 57,308,000 - 100,289,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

PTO

401k

Paid training

Growth opportunities

Job summary

S and J Plumbing in Arlington Heights is seeking a dedicated Dispatch Coordinator to organize field operations and ensure timely, high-quality service. You will centrally schedule plumbers, prioritize urgent calls, and work closely with the Customer Experience Manager to refine dispatch strategies.

Bring 3+ years in dispatch or customer service, strong local knowledge, and the ability to make data-driven decisions.

Qualifications

• 3+ years in dispatch or customer service in a service-based industry.
• Strong knowledge of Arlington Heights and surrounding areas.
• Detail-oriented with ability to make data-driven decisions.

Responsibilities

• Manage and adjust daily schedules for field technicians.
• Notify clients of delays and reschedule appointments.
• Monitor plumbers' location and punctuality.
• Collaborate with the Customer Experience Manager on dispatch strategy.
• Provide scheduling support to plumbers in the field.
• Use dispatching software to keep job details and records accurate.
• Engage with clients to understand needs and address concerns.
• Prioritize urgent service requests.

Skills

Dispatch experience

Customer service

Arlington Heights knowledge

Data-driven decisions

Multitasking

Software proficiency

Organized

Team player

Military experience

Tools

Dispatching software

Mapping tools

Office software

Job description

You're the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

Have a passion for success? Drive to grow, learn, and be the best? Desire a growing, family-friendly company to build a long-term career? Look no further! S and J is an employee-focused workplace looking to grow and build their team of professionals!

At S and J Plumbing, we believe happy employees create happy customers and that is why we are determined to make this the only place you will ever want to work. We're a dedicated team, driven by our values and the quality of our work. If you're ready for the next step in your career, come pursue a rewarding role with us!

We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Arlington Heights. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose S and J Plumbing

• Competitive pay - $20-$35/hr. plus monthly bonuses
• Medical Insurance - we pay 80% for you and your family's insurance premiums for health, dental, vision. Blue Cross/Blue Shield PPO
• Work life balance - up to 2 weeks of PTO and holiday pay
• 401k Plan with a 5% match
• PAID TRAINING - Nexstar training, Service Titan training, PSP training
• Relaxed and fun atmosphere
• Growth opportunities

Our Core Values

• Integrity: we are honest, ethical, and trustworthy.
• Professionalism: we prepare, present, and execute at an elite level.
• Accountability: we accept full responsibility for our decisions, actions, and results.
• Family: we nurture our team members and customers.

The Big Task

You will be the central hub of our field operations, ensuring our team of plumbers is efficiently scheduled and our customers receive timely, high-quality service.

Key Sub Tasks

• Learn the business and learn how to prioritize the most urgent customer calls.
• Strategically dispatch the right technician to the right job, leveraging a data-driven approach.
• Proactively communicate with customers to manage expectations and provide appointment updates.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician's progress.

Responsibilities

• Manage and adjust daily schedules for all field technicians to maximize efficiency and productivity.
• Proactively communicate with clients to notify them of any delays, and reschedule appointments as necessary.
• Monitor the location and status of all plumbers to ensure they arrive at their designated appointments on time.
• Collaborate closely with the Customer Experience Manager to continuously refine and improve dispatching strategy.
• Provide ongoing support to plumbers in the field, helping them with scheduling issues.
• Utilize dispatching software and other computer programs to ensure all job details and customer records are accurate.
• Professionally engage with clients to understand their needs and address any issues or concerns.
• Prioritize urgent service requests to ensure immediate customer and company needs are met.
• Complete all assigned administrative tasks in a timely and accurate fashion.

Competencies for Success

• 3+ years of experience in a dispatch or customer service role, preferably in a service-based industry.
• Strong geographical knowledge of Arlington Heights and surrounding areas.
• Exceptional attention to detail and ability to make data-driven decisions.
• Ability to multitask and remain calm under pressure.
• Proficiency with computer software, including dispatching systems, mapping tools, and standard office applications.
• Highly organized with exceptional follow-through abilities.
• A team-player mindset that blends well with a fast-paced, goal-driven environment.
• Highly motivated, flexible, and great attitude.
• Military-experienced candidates are encouraged to apply.

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct affect on the success of the company.