General Manager

S and J Plumbing; Arlington Heights (IL); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Competitive pay with bonuses

100% medical insurance premiums

Up to three weeks PTO

401k Plan with matching

Paid training opportunities

Company supplied vehicle

Job summary

A leading home services company in Arlington Heights is seeking a motivated individual to lead their team and ensure exceptional customer experiences. The role involves managing staff performance, driving team success, and fostering a positive work environment. Key responsibilities include monitoring sales and service outcomes, providing training, and enhancing team engagement. Ideal candidates will possess strong leadership capabilities, excellent organizational skills, and proficiency in Microsoft Office applications. Enjoy competitive pay and numerous benefits in a supportive environment.

Qualifications

• Ability to inspire personal and professional growth in team members.
• Experience in delivering high customer satisfaction.
• Detail-oriented and organized multi-tasker in fast-paced environments.

Responsibilities

• Lead and inspire a home services team.
• Monitor staff performance to achieve revenue goals.
• Train staff to win new referrals and gain repeat business.
• Ensure sufficient staffing levels for customer demand.

Skills

Team Leadership

Customer Satisfaction

Organizational Skills

Multi-tasking

Computer proficiency

Tools

Microsoft Office

Job description

Who We Are

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Why Choose S and J Plumbing

• Competitive pay — 150k-200k + Bonuses
• Medical Insurance — Blue Cross Blue Shield PPO we pay 100% for you and your family’s insurance premiums for health, dental, and vision.
• Work life balance — Up to three weeks PTO
• 401k Plan with a 5% match.
• PAID TRAINING — Nexstar and Service Titan training
• Company supplied vehicle.

Our Core Values

Mission

To provide a 5 star customer experience by offering value in a timely, honest, and professional service at a fair price.

Vision

Growing a profitable world class organization by prioritizing team members through training and leadership.

Core Values

• Integrity, we are honest, ethical, and trustworthy.
• Professionalism, we prepare, present, and execute at an elite level.
• Accountability, we accept full responsibility for our decisions, actions, and results.
• Family, we nurture our team members and customers.

The Big Task

You will lead and inspire an ideal home services company with the best in the business working with you.

Key Sub Tasks

• Direct staff members in sales, service, installation, warehouse, fleet, call center and dispatch.
• Monitor staff performance to ensure that daily revenue and sold-hour goals are met.
• Show employees how their individual contributions matter to the company’s success.
• Communicate clearly, show recognition and build rapport with employees.
• Monitor employee engagement levels and know how to promote a healthy work environment.
• Train and advise staff members on how to win new referrals and gain repeat business.
• Follow customer satisfaction metrics, evaluate performance and coach staff to success.
• Build a plan for escalating customer complaints that results in quick, favorable resolutions.
• Create annual budget, control expenses and meet or exceed plan.
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.
• Shape company culture by living the values of our company, specifically ethics and integrity.
• Bring more energy than you take, because you will set the tone every day for the entire organization.

Desired Skills and Experience

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

If you want to be part of something bigger than just a job — make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.