Dispatcher

SmartRecruiters, Inc.; Allentown (Lehigh County); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

SmartRecruiters, Inc. in Allentown, PA is seeking an Administrative Dispatcher to support the service department by triaging and dispatching customer calls to technicians, opening and closing calls, and coordinating inspections.

The role requires multitasking, strong communication, and the ability to handle a high volume of calls, with a pre-employment drug screen and background check mandatory.

Qualifikationen

• Experience in extreme multi-tasking and prioritization.
• Strong oral and written communication skills.
• Ability to handle a high volume of customer calls.
• Must pass pre-employment drug screen and back ground check.

Aufgaben

• Provide a variety of administrative and dispatching duties to service department.
• Receive, prioritize and assign customer calls to service technicians.
• Close and open calls utilizing on-line dispatching system.
• Coordinate and schedule inspections.
• Maintain extensive service contract filing system.
• Provide back up in other departments during employee absences.

Kenntnisse

Multitasking

Communication

Phone call handling

Background check

Drug screen

Tools

Windows OS

Jobbeschreibung

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Qualifications

• Experience in extreme multi-tasking and prioritization a must.
• Computer literacy with working knowledge of Windows based computer applications.
• Strong oral and written communication skills.
• Ability to handle a high volume of customer calls.
• Must pass pre-employment drug screen and back ground check.

Responsibilities

• Provide a variety of administrative and dispatching duties to service department.
• Receive, prioritize and assign customer calls to service technicians.
• Close and open calls utilizing on-line dispatching system.
• Coordinate and schedule inspections.
• Maintain extensive service contract filing system.
• Provide back up in other departments during employee absences.

Additional Information

$16/hr

CTH