Dispatcher

RoadSafe Traffic Systems; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

RoadSafe Traffic Systems is seeking an Operations Dispatcher & Fleet Coordinator to serve as the primary liaison between customers, field crews, and internal departments for efficient scheduling and dispatching of rental equipment and personnel.

The role requires strong organization, urgency, and decision-making to support profitability, with a schedule of Tuesday - Saturday and emphasis on cost-effective dispatch and inventory accuracy.

Qualifications

• Must be the primary day-to-day contact for customers during rental engagements.
• Dispatching equipment and/or operators with focus on speed, efficiency, and cost-effectiveness.
• Generate and manage work tickets for field operations.
• Understand and monitor financial impact of dispatch decisions to improve profitability.

Responsibilities

• Serve as the primary day-to-day contact for customers during rental engagements.
• Dispatch equipment and/or operators with a focus on speed, efficiency, and cost-effectiveness.
• Generate and manage work tickets for field operations.
• Monitor and understand the financial impact of dispatch decisions to improve company profitability.
• Maintain open and effective communication with internal teams and external clients.
• Provide technical knowledge and support to clients regarding equipment selection and usage.
• Review and prepare utilization and performance reports weekly/monthly.
• Plan and issue daily work tickets for field crews, ensuring readiness and accuracy.
• Coordinate transfer of equipment between branches to meet demand.

Skills

Multitasking

Self-motivation

Analytical skills

Financial impact awareness

MS Office & ERP

Fleet & inventory management

Technical aptitude with heavy gear

Interpersonal communication

Education

High School Diploma or GED

Associate degree preferred

Technical/vocational training in logistics

Bilingual Spanish/English preferred

Tools

ERP systems

Microsoft Office

Job description

About The OrganizationRoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations.At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees.

Title: DispatcherClassification: Non-Exempt

About The OrganizationRoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations.At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees.

Job SummaryThe Operations Dispatcher & Fleet Coordinator serves as the primary liaison between customers, field crews, and internal departments to ensure the efficient scheduling and dispatching of rental equipment and personnel. This role not only provides top-tier customer service and technical support but also takes on key responsibilities in equipment logistics, inventory accuracy, and inter-branch coordination. The position requires a strong sense of organization, urgency, and decision-making to support operational and profitability goals.

ScheduleTuesday - Saturday

Essential Functions

• Serve as the primary day-to-day contact for customers during rental engagements.
• Dispatch equipment and/or operators with a focus on speed, efficiency, and cost-effectiveness.
• Generate and manage work tickets for field operations.
• Monitor and understand the financial impact of dispatch decisions to improve company profitability.
• Maintain open and effective communication with both internal teams and external clients.
• Provide technical knowledge and support to clients regarding equipment selection and usage.
• Review and prepare utilization and performance reports on a weekly/monthly basis.

Additional Responsibilities

• Ensure strict adherence to company policies and procedures for rental equipment management.
• Plan and issue daily work tickets for field crews, ensuring readiness and accuracy.
• Investigate and resolve discrepancies in parts, merchandise, and fleet inventory documentation.
• Monitor and report on the timeliness of all rental fleet activities.
• Assist with regular cycle counts and physical inventory audits of rental equipment.
• Coordinate the transfer of equipment between branches or divisions to meet demand.
• Identify opportunities for process improvement and implement approved changes.
• Perform other duties as assigned by leadership.

Knowledge, Skills, And Abilities

• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with minimal need for supervision.
• Strong analytical and problem-solving skills.
• Ability to understand and assess the financial impact of dispatch activities.
• Proficiency with Microsoft Office and enterprise resource planning (ERP) systems.
• Working knowledge of fleet and inventory management practices.
• Technical aptitude regarding heavy equipment specifications.
• Excellent interpersonal and communication skills.

Education And Experience

• High School Diploma or GED required; Associate’s Degree preferred.
• Technical or vocational training in logistics, equipment operations, or a related field is a plus.
• Bilingual (Spanish/English) highly preferred.
• Minimum 2–3 years of experience in dispatching, logistics coordination, or fleet management.

EOE StatementRoadSafe is an Equal Opportunity Employer/including Disabled/Veterans