Dispatcher

RoadSafe Traffic Systems, Inc.; Albuquerque (NM); On-site; USD 36,000 - 54,000; Full time

Job summary

RoadSafe Traffic Systems, Inc. in Albuquerque, NM seeks a Dispatcher to coordinate rental equipment and personnel, acting as the primary contact for customers and ensuring efficient scheduling.

You will dispatch, generate tickets, and monitor costs to support profitability. The role requires 2–3 years of dispatch or logistics experience, bilingual Spanish/English preferred, and proficiency with ERP/MS Office.

Qualifications

• High School Diploma or GED is required.
• Associate's Degree preferred.
• Bilingual (Spanish/English) highly preferred.
• Minimum 2–3 years of dispatching or fleet coordination experience.
• Proficiency with ERP and MS Office is preferred.

Responsibilities

• Be the primary day-to-day contact for customers during rental engagements.
• Dispatch equipment and operators focusing on speed, efficiency and cost.
• Generate and manage work tickets for field operations.
• Monitor financial impact of dispatch decisions to improve profitability.
• Maintain open communication with internal teams and external clients.
• Provide technical knowledge and support on equipment selection and usage.
• Review utilization and performance reports weekly/monthly.
• Coordinate equipment transfers between branches to meet demand.
• Identify process improvements and implement approved changes.

Skills

Multitasking

Self-motivated

Analytical skills

MS Office/ERP

Fleet management

Heavy equipment knowledge

Communication

Education

High School Diploma or GED

Associate's Degree preferred

Job description

At Roadsafe Traffic Systems, we ensure road safety and efficiency through top-quality traffic management. We seek motivated individuals passionate about creating safer road environments. Join us to play a key role in maintaining traffic flow during construction, maintenance, and events. We offer training, career growth, and a supportive work environment. Whether you're new or experienced, explore our opportunities and start an exciting career with us!

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FAQs

If you're considering a career at Roadsafe and have questions about our roles or the application process, we're here to help! For quick answers, feel free to click the FAQ button for common inquiries. If you need more personalized assistance, our chatbot is available to answer any questions you may have, helping you get the information you need to take the next step in joining our team.

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Where You Belong

I have been a part of the RoadSafe team for over a year now, in two different roles. During my time here, I have worked with amazing individuals in not only the HR team, but also the operations team in my local area. Being able to work in each department, I have come to recognize how the organization runs together and how even in different departments, team members have your back! RoadSafe goes the extra length to ensure that safety is a priority, but also that their team is being taken care of. When transitioning to a new role, I received so much support and have had the opportunity to learn many new facets of the industry. I appreciate that RoadSafe has provided me with an opportunity to grow and learn in my career. I hope to continue working with the team over many years as I continue to build my career and pursue my goals. Thank you, RoadSafe!

From the moment I was contacted by the hiring staff, my experience has been nothing but positive. The team dynamic in the sign shop is one of the best I've encountered— we work so well together that we've become more like family. We regularly discuss safety, with weekly topics and quarterly meetings, and constantly brainstorm new safety measures to implement. The positive feedback from my supervisor and teammates is invaluable. The quality of our work is reflected in the signs we produce, which are used statewide to keep people safe on the roads.

What I enjoy most about working at RoadSafe is knowing that we contribute to the safety of our customers and the motoring public. It gives me a sense of pride to be part of something bigger than myself. Every day is different at RoadSafe- since we provide traffic control across three states, I'm constantly faced with new challenges and opportunities. Some days are fast-paced and demanding, while others are more laid-back, but each day I feel like we're making a real impact by delivering the best traffic control solutions available.

What I enjoy most about working at RoadSafe is knowing that we contribute to the safety of our customers and the motoring public. It gives me a sense of pride to be part of something bigger than myself. Every day is different at RoadSafe- since we provide traffic control across three states, I'm constantly faced with new challenges and opportunities. Some days are fast-paced and demanding, while others are more laid-back, but each day I feel like we're making a real impact by delivering the best traffic control solutions available.

Jacob Casto, Operations Manager. West Virginia

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Position:Dispatcher

Location: Albuquerque, NM

Job Id:4925

# of Openings:1

Title: Dispatcher
Classification: Non-Exempt
About the Organization
RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations. RoadSafe offers competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees.

JOB SUMMARY: The Operations Dispatcher & Fleet Coordinator serves as the primary liaison between customers, field crews, and internal departments to ensure the efficient scheduling and dispatching of rental equipment and personnel. This role not only provides top-tier customer service and technical support but also takes on key responsibilities in equipment logistics, inventory accuracy, and inter-branch coordination. The position requires a strong sense of organization, urgency, and decision-making to support operational and profitability goals.

Schedule: Tuesday - Saturday

ESSENTIAL FUNCTIONS:

• Serve as the primary day-to-day contact for customers during rental engagements.
• Dispatch equipment and/or operators with a focus on speed, efficiency, and cost-effectiveness.
• Generate and manage work tickets for field operations.
• Monitor and understand the financial impact of dispatch decisions to improve company profitability.
• Maintain open and effective communication with both internal teams and external clients.
• Provide technical knowledge and support to clients regarding equipment selection and usage.
• Review and prepare utilization and performance reports on a weekly/monthly basis.

ADDITIONAL RESPONSIBILITIES:

• Ensure strict adherence to company policies and procedures for rental equipment management.
• Plan and issue daily work tickets for field crews, ensuring readiness and accuracy.
• Investigate and resolve discrepancies in parts, merchandise, and fleet inventory documentation.
• Monitor and report on the timeliness of all rental fleet activities.
• Assist with regular cycle counts and physical inventory audits of rental equipment.
• Coordinate the transfer of equipment between branches or divisions to meet demand.
• Identify opportunities for process improvement and implement approved changes.
• Perform other duties as assigned by leadership.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with minimal need for supervision.
• Strong analytical and problem-solving skills.
• Ability to understand and assess the financial impact of dispatch activities.
• Proficiency with Microsoft Office and enterprise resource planning (ERP) systems.
• Working knowledge of fleet and inventory management practices.
• Technical aptitude regarding heavy equipment specifications.
• Excellent interpersonal and communication skills.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required; Associate's Degree preferred.
• Technical or vocational training in logistics, equipment operations, or a related field is a plus.
• Bilingual (Spanish/English) highly preferred.
• Minimum 2-3 years of experience in dispatching, logistics coordination, or fleet management.

EOE Statement RoadSafe is an Equal Opportunity Employer/including Disabled/Veterans