Dispatch Trainee: Launch Your Public Safety Career

911 Emergency Communications; Butler (Butler County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Butler, PA, seeks a trainee dispatcher to start a career in public safety communications. You will learn emergency call-taking procedures, confirm locations, gather incident details, and practice typing and CAD skills in a supervised setting.

This entry-level role emphasizes geography, radio procedures, confidentiality, and professional conduct. Training milestones, assessments, and a pathway to certification are provided, with an emphasis on safe, accurate, and

Qualifications

• High school diploma or equivalent commonly required.
• Basic computer skills, clear communication, accurate typing.
• Willingness to receive feedback and learn.
• Customer service or telephone experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Basic computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Customer service experience

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Butler, PA, seeks a trainee dispatcher to start a career in public safety communications. You will learn emergency call-taking procedures, confirm locations, gather incident details, and practice typing and CAD skills in a supervised setting.

This entry-level role emphasizes geography, radio procedures, confidentiality, and professional conduct. Training milestones, assessments, and a pathway to certification are provided, with an emphasis on safe, accurate, and