Dispatch Team Leader

Educated Solutions Corp; Town of Hartford (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Educated Solutions Corp. is hiring a Dispatch Team Leader to oversee daily dispatch operations in Hartford, WI. You will lead a team of dispatchers, manage load planning, and ensure on-time service while optimizing driver utilization.

The role requires strong leadership, trucking operations knowledge, and proficiency with TMS/ELD systems. You will collaborate with safety, logistics, and customer service to maintain high performance and profitability.

Qualifications

• 3+ years of experience in trucking dispatch, logistics, or fleet operations.
• Leadership or supervisory experience preferred.
• Strong understanding of transportation operations, routing, and load planning.
• Familiarity with TMS systems, ELD platforms, and dispatch software.
• Working knowledge of DOT regulations and Hours of Service requirements.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Lead, coach, and develop a team of dispatchers to ensure high performance.
• Oversee daily load planning, routing, and scheduling to optimize equipment and driver utilization.
• Ensure on-time pickups and deliveries and quick customer email responses.
• Support driver retention through effective communication and relationship management.
• Collaborate with safety on driver training and road tests.
• Monitor KPIs like on-time performance, empty miles, and driver productivity.
• Identify process improvements to increase efficiency.

Skills

Leadership

Dispatch operations

Communication

Problem-solving

Time management

Data-driven decision making

Tools

TMS systems

ELD platforms

Dispatch software

Job description

ESC has an exciting opportunity for a Dispatch Team Leader to support our trucking, warehousing and brokerage client in overseeing daily dispatch operations, ensuring efficient load planning, driver utilization, and on-time service. This role leads a team of dispatchers, supports driver communication, and works cross-functionally to deliver exceptional service while maximizing operational efficiency and profitability. This is a direct hire opportunity, working onsite in Hartford, WI.

Key Responsibilities

• Lead, coach, and develop a team of dispatchers to ensure high performance and accountability
• Oversee daily load planning, routing, and scheduling to optimize equipment and driver utilization
• Ensure superior customer service, email response times of 15 minutes or less, on-time pickup and delivery performance while proactively addressing service issues
• Support driver retention through effective communication, problem-solving, and relationship management
• Work closely with safety department on safety initiatives, driver training needs, new driver training and road tests
• Serve as escalation point for complex operational challenges, including service failures, driver concerns, and customer needs
• Monitor key performance indicators (KPIs) such as on-time performance, empty miles, revenue per truck, and driver productivity
• Collaborate with our logistics team to align capacity with demand
• Ensure compliance with DOT regulations, Hours of Service (HOS), and company policies
• Identify process improvement opportunities and implement best practices to increase efficiency

Qualifications

• 3+ years of experience in trucking dispatch, logistics, or fleet operations
• Prior leadership or supervisory experience preferred
• Strong understanding of transportation operations, routing, and load planning
• Familiarity with TMS systems, ELD platforms, and dispatch software
• Working knowledge of DOT regulations and Hours of Service requirements
• Excellent communication, problem-solving, and decision-making skills
• Ability to work in a fast-paced, high-pressure environment
• Leadership & Team Development
• Operational Efficiency & Problem Solving
• Customer Focus
• Data-Driven Decision Making
• Time Management & Organization

Performance Metrics

• On-time pickup and delivery percentage
• Driver retention and satisfaction
• Reduction in empty miles
• Service issue resolution time

Fast-paced, operations-focused environment. May require early mornings, evenings, or weekend availability depending on business needs.

Normal hours Monday-Friday approx. 7am-4pm/7:30am-4:30pm/8am-5pm