Dispatcher - 12hr Rotational (Day Shift)

KAG SERVICES INC; Green Bay (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

KAG SERVICES INC in Green Bay, WI is seeking a skilled Dispatch Specialist to coordinate freight transportation operations and optimize loads for on-time deliveries. You will partner with dispatchers and fleet managers to plan daily routes and improve efficiency across all cargo types.

The role requires strong problem-solving, teamwork, and communication skills, with the ability to manage up to 75 drivers and coordinate maintenance with terminal staff. Local candidates preferred.

Qualifications

• High school diploma or equivalent; degree preferred.
• Experience in logistics dispatch or scheduling is preferred.
• Familiarity with Microsoft and logistics software.
• Strong problem-solving abilities and independent judgment.
• Teamplayer with excellent written and oral communication.
• Positive attitude and adaptability in high-demand settings.

Responsibilities

• Partner with dispatchers and fleet managers to plan shipping operations.
• Develop daily operating plan focused on achieving KPIs.
• Evaluate plans for payload, on-time deliveries, and loaded miles.
• Collaborate daily with Scheduling Team Leader for growth opportunities.
• Adjust operating plans to maximize growth, efficiency, and safety.
• Solicit freight opportunities from customers and revise sourcing as needed.
• Communicate with customers, drivers, dispatchers, and other departments.
• Manage day-to-day operations of up to 75 drivers.
• Coordinate maintenance with Terminal Managers and Lead Technicians.

Skills

Logistics dispatch

Microsoft Office

Problem solving

Team collaboration

Communication skills

Adaptability

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: Green Bay, WI 54313Position Type: DispatchTravel Percentage: NegligibleJob Shift: SalaryJob Category: Quarterly PlanShift: 7:00 AM - 7:00 PM Rotational Shift (2 days on/2 days off; 5 days on/5 days off)

Position Summary

This position is responsible for the streamlining of all aspects of the freight transportation process. Focus is on reducing shipping time, expediting routes, and maximizing loads for all types of cargo transport. The position will manage the overall planning and coordination of transportation services for the company, using professional judgment and discretion so as to maximize the efficiency and productivity of the operation.

Essential Functions

• Partner with dispatchers and fleet managers to plan and carry out shipping operations
• Develop daily operating plan with emphasis on achieving established department KPI's
• Evaluate current operating plan and create future plans with focus on payload, on-time deliveries, and loaded mile percentage
• Engage and collaborate daily with Scheduling Team Leader(s) on opportunities of growth and improvement for KAG assets.
• Assess and adjust current and future operating plans to maximize growth, efficiency and safety
• Solicit new and existing customers for freight opportunities.
• Update known sourcing as changes occur and revise daily operating plan as necessary to ensure operational efficiency
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the overall efficiency and success of business operations in order to meet company demands and expectations.
• Communicate effectively with customers, drivers, dispatchers, and other departments to ensure a smooth and efficient operation
• Manage day-to-day operations of up to 75 drivers
• Coordinate maintenance issues/needs with Terminal Managers and Lead Technicians

QualificationsQualifications

• High School diploma or equivalent business experience; degree preferred
• Previous logistics dispatch/scheduling experience preferred
• Knowledge and familiarity with Microsoft and logistics application software
• Ability to solve problems and work in high pressure situations, using independent judgement and discretion
• Ability to work well in teams with staff and contractors from all departments
• Excellent written and oral communication
• Excellent personal skills and positive attitude
• Ability to work in high-demand environment; adaptability to change

Note:

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change.

All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.