Overnight Supervisor, EOC

RUA; Ankeny (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

Ruan is seeking a full-time on-site supervisor in Ankeny, IA to manage day-to-day operations of the extended operations center. The role focuses on staff scheduling, training, and performance monitoring with emphasis on safety and efficiency.

The candidate will support escalated operational activities, maintain strong team relationships, and ensure adherence to DOT rules and company policies. Shifts include evenings and weekends.

Qualifications

• Education: High School Diploma or GED or equivalent.
• 1–2 years experience in transportation, dispatching, customer service or related field.
• Strong oral and written communication; able to work in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations of the extended operations center.
• Schedule staff and monitor performance; train and coach team members.
• Resolve daily service and scheduling issues and escalate when needed.

Skills

Staff supervision

Scheduling

Training

Communication

Customer service

DOT knowledge

Education

High School Diploma/GED

Tools

MS Office Suite

Job description

This is a full-time position working onsite in Ankeny, IA.

Schedule:Wednesday - Friday, every other Saturday

Hours:6:00 PM - 6:00 AM

This position is responsible for overseeing the day to day operational and staff activities of the extended operations center. Core responsibilities include staff scheduling, training and performance monitoring as well as supporting escalated operational activities.

Responsibilities:

• Supervise and provide leadership to build and maintain a strong team through effective communication, training, coaching and appraising. Carry out supervisory responsibilities in accordance with the orginazation's policies and applicable laws.
• Continually assess the individual and team service level and provide recommendations to manager regarding opportunities to improve performance. Ensure compliance with established procedures and expectations.
• Establish strong working relationships with co-workers and operational teams. Maintain frequent communication with all team members.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate acting as a liason between all parties providing direction and resolution in the event of service issues or other performance deficiencies.
• Be knowledgable in and able to perform tasks from all areas supported by the extended operations team. Facilitate new team member training as well as cross-training and new process training of current team members.
• Perform other job-related duties and special projects as required.

Requirements

Job Requirements/Minimum Qualifications:

Education: High School Diploma/GED or equivalent work experience

Experience: 1-2 years experience with transportation, dispatching, customer service, or other related field.

Required Knowledge, Skills, and Abilities:

• Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
• Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
• Requires excellent oral and written communication skills. Must be able to provide good customer service and problem solving abilities. Must be willing to work 12 hour shifts, weekends and more than 40 hours. Must be dependable, reliable and able to work independently in a fast pace environment. Needs strong organizational, prioritization, and multitasking skills. Employee should have some knowledge in DOT rules and regulations. Strong computer skills including MS Office Suite (Word, Excel, Outlook) and ability to learn to work on various softwares required.

Benefits:

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.