Dispatch Supervisor: Lead LTL Network Operations

Roadrunner; Philadelphia (Philadelphia County); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

PTO

Job summary

Roadrunner is seeking a Supervisor, Dispatch in Philadelphia to lead daily dispatch operations for a time-sensitive long-haul LTL network. You will manage pickups, appointments, and driver coordination across a complex metro-to-metro model to ensure on-time service and safe, efficient execution.

The role emphasizes accountability, coaching, and continuous improvement of dispatch workflows, with a base salary and full benefits package for onsite work in Philadelphia, PA.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1–2+ years of dispatch, transportation, logistics, or related operational experience.
• Strong written and verbal communication skills.
• Ability to interpret safety rules, operating instructions, and procedural documentation.
• Experience preparing reports, correspondence, and operational documentation.
• Ability to communicate effectively with terminals, contractors, law enforcement, and customers.
• Strong analytical skills and problem-solving in dynamic environments.
• Ability to prioritize, organize, and delegate assignments in a fast-moving operation.
• Proficiency with email, databases, spreadsheets, and general PC applications.

Responsibilities

• Lead daily dispatch operations.
• Oversee terminal load plans to ensure efficient routing and asset utilization.
• Prioritize and assign pickups to maximize service performance.
• Ensure all scheduled pickups are completed and exceptions escalated quickly.
• Manage pickup and delivery appointments with accuracy and urgency.
• Maintain real-time visibility into freight movement and driver status.
• Coordinate driver and contractor performance and provide guidance on safety.
• Issue driver advances for breakdowns and unloading needs per policy.
• Communicate delays, incidents, and breakdowns to terminals and customers.
• Partner with drivers and freight handlers to resolve operational challenges.
• Reinforce company standards through coaching and leadership.
• Administer dispatch systems to ensure accurate, real-time data.

Skills

Dispatch operations

Driver coordination

Real-time visibility

Safety compliance

Leadership

Documentation

Problem solving

Communication

Training & development

Dispatch software familiarity

Education

Bachelor's degree or equivalent

Tools

AS/400 experience

Job description

Roadrunner is seeking a Supervisor, Dispatch in Philadelphia to lead daily dispatch operations for a time-sensitive long-haul LTL network. You will manage pickups, appointments, and driver coordination across a complex metro-to-metro model to ensure on-time service and safe, efficient execution.

The role emphasizes accountability, coaching, and continuous improvement of dispatch workflows, with a base salary and full benefits package for onsite work in Philadelphia, PA.