Dispatcher

Valorfleetservices; Gaithersburg (MD); On-site; USD 30,000 - 39,000; Full time

Job summary

Valorfleetservices in Gaithersburg seeks an experienced dispatcher to manage driver loads, plan efficient routes, and coordinate pickups with shippers and receivers. You will be the primary contact for drivers during shifts, tracking via ELD/GPS and adjusting routes as needed.

The role requires strong problem-solving, communication, and multitasking skills, with knowledge of FMCSA hours-of-service. Proficiency with TMS and telematics is preferred.

Qualifications

• High school diploma or GED is required.
• 1+ year of dispatch, logistics, or transportation operations experience.
• Working knowledge of FMCSA hours-of-service rules and ELD requirements.
• Strong geography and map-reading skills across service region.

Responsibilities

• Assign loads to drivers based on location, equipment, hours of service, and delivery windows
• Build efficient routes that cut empty miles, fuel cost, and tolls
• Book and confirm pickup and delivery appointments with shippers and receivers
• Act as each driver's first point of contact throughout the shift
• Track trucks via ELD/GPS and confirm check-calls, arrivals, and departures
• Reroute drivers around delays, weather, road closures, and breakdowns
• Coordinate roadside assistance, repairs, and recovery with Maintenance
• Give customers and brokers accurate ETAs and proactive delay notices
• Resolve service failures, detention, and accessorial issues quickly and professionally
• Plan loads within FMCSA hours-of-service limits; never pressure drivers to exceed them
• Flag drivers, equipment, or loads with compliance, safety, or documentation gaps
• Report accidents and incidents to Safety per company procedure
• Keep load status, notes, and documents current in the TMS
• Collect BOLs and PODs to support same-day billing
• Hand off open issues clearly at shift change

Skills

Problem solving

Communication

Multitasking

Attention to detail

Technology literacy

Education

High school diploma or GED

Tools

McLeod

TMW

Samsara

DAT

Truckstop

Microsoft 365

Job description

Description

Key responsibilities

• Assign loads to drivers based on location, equipment, hours of service, and delivery windows
• Build efficient routes that cut empty miles, fuel cost, and tolls
• Book and confirm pickup and delivery appointments with shippers and receivers

Driver communication and support

• Act as each driver's first point of contact throughout the shift
• Track trucks via ELD/GPS and confirm check-calls, arrivals, and departures
• Reroute drivers around delays, weather, road closures, and breakdowns
• Coordinate roadside assistance, repairs, and recovery with Maintenance

Customer service

• Give customers and brokers accurate ETAs and proactive delay notices
• Resolve service failures, detention, and accessorial issues quickly and professionally

Compliance and safety

• Plan loads within FMCSA hours-of-service limits; never pressure drivers to exceed them
• Flag drivers, equipment, or loads with compliance, safety, or documentation gaps
• Report accidents and incidents to Safety per company procedure

Records and reporting

• Keep load status, notes, and documents current in the TMS
• Collect BOLs and PODs to support same-day billing
• Hand off open issues clearly at shift change

Skills and tools

• Problem-solving under pressure: makes sound calls fast when loads, drivers, or schedules change
• Communication: clear, calm, and respectful with drivers, customers, and coworkers by phone, text, and email
• Multitasking: manages [15–30] trucks at once without losing track of details
• Accuracy: keeps records clean and complete for billing, payroll, and audits
• Technology: TMS ([e.g. McLeod, TMW, Samsara]), ELD/telematics, load boards (DAT, Truckstop), Microsoft 365

Working conditions and success measures

This is a fast-paced office role with long stretches at a computer and on the phone. Dispatchers share after-hours and weekend on-call coverage on a rotating basis.

Requirements

Qualifications

Required

• High school diploma or GED
• 1+ year of dispatch, logistics, or transportation operations experience
• Working knowledge of FMCSA hours-of-service rules and ELD requirements
• Strong geography and map-reading skills across [service region]

Preferred

• 2+ years dispatching for an asset-based truckload or LTL carrier
• Associate's or bachelor's degree in logistics, supply chain, or business
• Experience with [equipment type, e.g. dry van, reefer, flatbed]
• Former CDL holder or driver experience
• Bilingual English/Spanish