Dispatcher

HWS LLC; Falls Church (VA); On-site; USD 52,000 - 68,000; Full time

Job summary

HWS LLC is seeking a dispatcher to manage loads, drivers, and communication across shifts from our Falls Church office. You will optimize routes, confirm pickups and deliveries, and stay the primary contact for drivers and customers. Emphasis on safety, accuracy, and timely updates.

The role requires knowledge of FMCSA hours-of-service, experience in dispatch, and strong map-reading skills within the service region. This is an on-site position with potential for growth in logistics operations.

Qualifications

• Requires 1+ year dispatch, logistics, or transportation operations experience.
• Familiarity with FMCSA hours-of-service rules and ELD requirements.
• Strong geography and map-reading skills across service region.
• High school diploma or GED required; advanced degree preferred in logistics or business.

Responsibilities

• Assign loads to drivers based on location, equipment, hours of service, and delivery windows.
• Build efficient routes to reduce empty miles, fuel costs, and tolls.
• Book and confirm pickup and delivery appointments with shippers and receivers.
• Act as driver’s first point of contact during shift; monitor ETA and status via ELD/GPS.
• Track truck progress, confirm check-ins, arrivals, and departures; reroute as needed.

Skills

Problem-solving under pressure

Communication

Multitasking

Accuracy

Technology literacy

Education

High school diploma or GED

Associate's or Bachelor's degree in logistics, supply chain, or business

Tools

TMS (McLeod)

TMW

Samsara

DAT/Truckstop

Microsoft 365

Job description

Description

Key responsibilities

• Assign loads to drivers based on location, equipment, hours of service, and delivery windows
• Build efficient routes that cut empty miles, fuel cost, and tolls
• Book and confirm pickup and delivery appointments with shippers and receivers

Driver communication and support

• Act as each driver's first point of contact throughout the shift
• Track trucks via ELD/GPS and confirm check-calls, arrivals, and departures
• Reroute drivers around delays, weather, road closures, and breakdowns
• Coordinate roadside assistance, repairs, and recovery with Maintenance

Customer service

• Give customers and brokers accurate ETAs and proactive delay notices
• Resolve service failures, detention, and accessorial issues quickly and professionally

Compliance and safety

• Plan loads within FMCSA hours-of-service limits; never pressure drivers to exceed them
• Flag drivers, equipment, or loads with compliance, safety, or documentation gaps
• Report accidents and incidents to Safety per company procedure

Records and reporting

• Keep load status, notes, and documents current in the TMS
• Collect BOLs and PODs to support same-day billing
• Hand off open issues clearly at shift change

Skills and tools

• Problem-solving under pressure: makes sound calls fast when loads, drivers, or schedules change
• Communication: clear, calm, and respectful with drivers, customers, and coworkers by phone, text, and email
• Multitasking: manages [15–30] trucks at once without losing track of details
• Accuracy: keeps records clean and complete for billing, payroll, and audits
• Technology: TMS ([e.g. McLeod, TMW, Samsara]), ELD/telematics, load boards (DAT, Truckstop), Microsoft 365

Working conditions and success measures

This is a fast-paced office role with long stretches at a computer and on the phone. Dispatchers share after-hours and weekend on-call coverage on a rotating basis.

Requirements

Qualifications

Required

• High school diploma or GED
• 1+ year of dispatch, logistics, or transportation operations experience
• Working knowledge of FMCSA hours-of-service rules and ELD requirements
• Strong geography and map-reading skills across [service region]

Preferred

• 2+ years dispatching for an asset-based truckload or LTL carrier
• Associate's or bachelor's degree in logistics, supply chain, or business
• Experience with [equipment type, e.g. dry van, reefer, flatbed]
• Former CDL holder or driver experience
• Bilingual English/Spanish