Dispatch Supervisor

ModivCare Solutions, LLC; Edison (NJ); On-site; USD 46,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Dispatch / Customer Advocate Supervisor to ensure timely client services through subcontracted transportation providers. The role emphasizes leadership, provider management, and operational excellence while driving customer-focused outcomes.

You will coach staff, optimize trip assignments, and implement improvements to enhance performance and service quality in a dynamic transportation environment.

Qualifications

• Bachelor's degree required.
• 4+ years of experience.
• Up to one year of leadership responsibility.
• Strong thinking and reasoning skills with the ability to solve problems effectively.
• Excellent verbal and written communication skills with the ability to communicate clearly and concisely.

Responsibilities

• Oversee the trip assignment process and ensure timely services for clients via subcontracted providers.
• Collaborate with other departments to align on goals and performance criteria.
• Manage provider relationships and address transportation-related issues.
• Implement alternative transportation options and improvements to team performance.
• Coach and mentor team members on performance gaps, HR processes, and career development.

Skills

Leadership

Problem solving

Communication

Customer service

Decision making

Interpersonal skills

MS Office

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Dispatch / Customer Advocate Supervisor to join our team. This position is responsible for ensuring timely services for clients through subcontracted transportation providers, including oversight and management of provider relationships. This role… Ensures all contract regulations are enforced. Collaborates closely with other departments to foster alignment and achieve established performance criteria. Oversees the trip assignment process. Implements alternative transportation options, including public transit, recipient reimbursement, and volunteer or independent driver programs. Partners with transportation providers to address and resolve transportation-related issues. Recommends and implements improvements to enhance team performance. Maintains open lines of communication with team members, company representatives, facilities, transportation providers, and local and state authorities. Provides guidance to advocates on difficult and/or escalated trip assignments. Determines appropriate staffing and resources to achieve goals and objectives. Coaches employees on performance gaps, career development opportunities, and strategies. Mentors and coaches employees on human resources processes, including onboarding, performance management, employee relations, compensation, and rewards. Recognizes others’ contributions and shares credit for success. Drives employee satisfaction and retention through the development of programs and initiatives that support a positive team environment. Prepares and manages assigned budgets, analyzes variances, and initiates corrective actions to maximize operational performance. May lead projects and perform other duties as assigned. Occasional business travel may be required.

Qualifications

• Bachelor’s Degree required.
• Four (4) plus years of experience.
• Up to one (1) year of leadership responsibility. Or equivalent combination of education and/or experience.
• Strong thinking and reasoning skills with the ability to solve problems effectively.
• Excellent verbal and written communication skills with the ability to communicate clearly and concisely.
• Strong customer service skills with the ability to address customer needs while following company procedures.
• Ability to make critical decisions while adhering to company procedures.
• Strong interpersonal skills with the ability to work effectively with a variety of personalities and individuals.
• Strong management and organizational skills with the ability to influence others and make responsible decisions.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to proactively identify solutions to work-related problems, follow instructions, and complete assignments in a timely manner.
• Ability to effectively build relationships with customers and coworkers.
• Ability to complete assigned tasks in stressful situations.
• Knowledge of quality improvement tools and processes.
• Experience with demand-response transportation management is a plus.
• Experience in a call center environment is a plus.

Compensation and Benefits

Salary: $46,000 - $55,000 Annual. This role is bonus eligible based on individual and company performance.

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post -Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs.

Equal Opportunity Employer

Modivcare is an Equal Opportunity Employer. EEO is The Law - Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

Contact

If you need assistance, please reach out to us at [e-mail].

Posting Details

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.