Field Services Specialist I

Modivcare; Town of Dover (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Parental leave

Disability coverage

Tuition reimbursement

Employee discounts

Job summary

Modivcare in New York is seeking a Field Services Specialist to aid field investigations, visits to facilities, and provider relations to ensure compliance with standards and contracts. The role supports training compliance and market initiatives while maintaining high-quality transportation services.

The ideal candidate holds a high school diploma, is comfortable with 75% local travel, and proficient with Word, Excel, and Outlook.

Qualifications

• High school diploma required.
• Zero (0) plus years of experience.
• Valid driver’s license for the appropriate vehicle type.
• Or equivalent combination of education and/or experience.
• Basic knowledge of healthcare regulations.
• Basic knowledge of local road laws and regulations.
• Excellent verbal, written, and presentation skills.
• Ability to understand and follow complex instructions.
• Ability to work independently with minimal supervision.
• Strong organizational and time management skills.

Responsibilities

• Assists in scheduling field work in collaboration with organizational leadership.
• Conducts scheduled and random visits to healthcare facilities and contracted providers to verify levels of service, provider adherence to contractual standards for drivers and vehicles, and on-time performance.
• Supports tracking and maintaining Train-the-Trainer certification for Passenger Assistance.
• Occasionally attends random or scheduled training sessions conducted by third-party trainers to ensure compliance with CTAA/NSC instructional standards.
• Assists in evaluating trainer compliance with CTAA/NSC training requirements.
• Communicates findings to leadership and supports the development of appropriate action plans.
• Supports oversight of training compliance with the organization’s prescribed curriculum.
• Assists with network digitization, platform utilization, and other market-specific initiatives.
• May participate in special projects and perform other duties as assigned.
• Occasional business travel may be required.

Job description

Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Field Services Specialist to join our team. This position is responsible for assisting with field investigations, observations, and provider relations activities to help ensure compliance with organizational standards and contractual requirements. This role supports provider oversight, training compliance, and market initiatives while helping maintain high-quality transportation services.

This role…

• Assists in scheduling field work in collaboration with organizational leadership.

• Conducts scheduled and random visits to healthcare facilities and contracted providers to verify levels of service, provider adherence to contractual standards for drivers and vehicles, and on-time performance.

• Supports tracking and maintaining Train-the-Trainer certification for Passenger Assistance.

• Occasionally attends random or scheduled training sessions conducted by third-party trainers to ensure compliance with CTAA/NSC instructional standards.

• Assists in evaluating trainer compliance with CTAA/NSC training requirements.

• Communicates findings to leadership and supports the development of appropriate action plans.

• Supports oversight of training compliance with the organization’s prescribed curriculum.

• Assists with network digitization, platform utilization, and other market-specific initiatives.

• May participate in special projects and perform other duties as assigned.

• Occasional business travel may be required.

We are interested in speaking with individuals with the following…

• High School Diploma required.

• Zero (0) plus years of experience.

• Valid driver’s license for the appropriate vehicle type.

• Or equivalent combination of education and/or experience.

• Basic knowledge of healthcare regulations.

• Basic knowledge of local road laws and regulations, with the ability to read and follow maps and/or GPS navigation.

• Excellent verbal, written, and presentation skills, with the ability to deliver prescribed training content.

• Ability to understand and follow complex instructions.

• Ability to work independently with minimal supervision.

• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Willingness and ability to travel locally at least 75% within the assigned state.

• Ability to safely use a hands-free mobile phone.

Salary: $18 - $20/hr

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonableaccommodationsmay be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasionallifting upto 20 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidatesto submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities andencourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post –Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [e-mail]