Dispatch Supervisor

Modivcare; Edison (NJ); On-site; USD 46,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with a

Paid Time Off

Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Dispatch / Customer Advocate Supervisor in Edison, NJ to ensure timely services via subcontracted transportation providers. You will oversee trip assignments, address issues with providers, and coach staff on performance and development.

The role requires a Bachelor’s degree, 4+ years of experience, and leadership exposure. Strong communication and problem-solving skills are essential to maintain high customer service standards and compliance with regulations.

Qualifications

• Bachelor’s degree required.
• 4+ years of experience.
• Up to 1 year of leadership responsibility.
• Equivalency of education and experience accepted.
• Strong thinking and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Ensures all contract regulations are enforced.
• Oversees the trip assignment process.
• Provides guidance to advocates on escalated trip assignments.
• Manages staffing and resources to meet goals.
• Coaches employees on performance and development.
• Manages and analyzes assigned budgets for operational performance.

Skills

Leadership

Communication

Customer service

Problem solving

Interpersonal skills

MS Office

Education

Bachelor’s Degree

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Dispatch / Customer Advocate Supervisor to join our team. This position is responsible for ensuring timely services for clients through subcontracted transportation providers, including oversight and management of provider relationships.

This role…

• Ensures all contract regulations are enforced.

• Collaborates closely with other departments to foster alignment and achieve established performance criteria.

• Oversees the trip assignment process.

• Implements alternative transportation options, including public transit, recipient reimbursement, and volunteer or independent driver programs.

• Partners with transportation providers to address and resolve transportation-related issues.

• Recommends and implements improvements to enhance team performance.

• Maintains open lines of communication with team members, company representatives, facilities, transportation providers, and local and state authorities.

• Provides guidance to advocates on difficult and/or escalated trip assignments.

• Determines appropriate staffing and resources to achieve goals and objectives.

• Coaches employees on performance gaps, career development opportunities, and strategies.

• Mentors and coaches employees on human resources processes, including onboarding, performance management, employee relations, compensation, and rewards.

• Recognizes others’ contributions and shares credit for success.

• Drives employee satisfaction and retention through the development of programs and initiatives that support a positive team environment.

• Prepares and manages assigned budgets, analyzes variances, and initiates corrective actions to maximize operational performance.

• May lead projects and perform other duties as assigned.

• Occasional business travel may be required.

We are interested in speaking with individuals with the following…

• Bachelor’s Degree required.

• Four (4) plus years of experience.

• Up to one (1) year of leadership responsibility.

• Or equivalent combination of education and/or experience.

• Strong thinking and reasoning skills with the ability to solve problems effectively.

• Excellent verbal and written communication skills with the ability to communicate clearly and concisely.

• Strong customer service skills with the ability to address customer needs while following company procedures.

• Ability to make critical decisions while adhering to company procedures.

• Strong interpersonal skills with the ability to work effectively with a variety of personalities and individuals.

• Strong management and organizational skills with the ability to influence others and make responsible decisions.

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

• Ability to proactively identify solutions to work-related problems, follow instructions, and complete assignments in a timely manner.

• Ability to effectively build relationships with customers and coworkers.

• Ability to complete assigned tasks in stressful situations.

• Knowledge of quality improvement tools and processes.

• Experience with demand-response transportation management is a plus.

• Experience in a call center environment is a plus.

Salary : $46,000 - $55,000 Annual

This role is bonus eligible based on individual and company performance.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidatesto submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities andencourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post –Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [e-mail]