Dispatch Specialist – Coach & Tour Operations

DATTCO; Bridgeport (CT); On-site; USD 3,031,000 - 3,857,000; Full time

Benefits offered by this job

Medical & dental insurance

Life insurance

401k plan with company match

Paid time off

Flexible spending account

Job summary

DATTCO is hiring a Dispatcher for the Coach & Tour Division in Bridgeport, CT. This full-time, on-site role supports on-time departures, driver check-ins, and customer information for Coach & Tour operations.

You will monitor routes with GPS/software and address service issues promptly to ensure smooth operations. The position requires a high school diploma or equivalent, with 2 years of dispatching experience preferred and bus operations experience a plus.

Qualifications

• High school diploma or equivalent is required.
• 2 years dispatching experience preferred.
• Bus operations experience is a plus.
• Strong communication and multitasking abilities.

Responsibilities

• Work with supervisors to ensure on time departure of all vehicles.
• Check in drivers as they report to work including reviewing uniforms and providing work tickets.
• Provide information regarding Coach & Tour Division operations to customers and staff.
• Utilise GPS and dispatch software to monitor routes for accuracy.
• Collaborate with drivers and staff to resolve service issues promptly.
• Review driver itineraries for accuracy and address questions.

Skills

Verbal communication

Phone communication

Organizational skills

Detail oriented

Customer focus

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

DATTCO is hiring a Dispatcher for the Coach & Tour Division in Bridgeport, CT. This full-time, on-site role supports on-time departures, driver check-ins, and customer information for Coach & Tour operations.

You will monitor routes with GPS/software and address service issues promptly to ensure smooth operations. The position requires a high school diploma or equivalent, with 2 years of dispatching experience preferred and bus operations experience a plus.