Split Shift Dispatcher

DATTCO, INC; New Britain (CT); On-site; USD 77,366,000 - 91,693,000; Full time

Benefits offered by this job

Medical & dental insurance

Life insurance

401k with company match

Paid time off

Flexible spending account

Job summary

DATTCO is seeking a Split Shift Dispatcher in New Britain, CT. The role supports the Coach & Tour Division with on-time vehicle departures and driver coordination.

The ideal candidate has 2+ years of dispatching experience, strong communication, and proficiency with GPS/dispatch software. A high school diploma is required; evenings, nights, weekends, and holidays may be needed.

Qualifications

• 2+ years dispatching experience required.
• Bus operations experience preferred.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Ensure on-time departure of all vehicles with supervisors.
• Check-in drivers and review uniforms/work tickets.
• Provide information about Coach & Tour Division operations to customers and staff.
• Monitor routes for accuracy using GPS and dispatch software.
• Address service issues promptly with drivers and staff.
• Review driver itineraries and answer questions promptly.
• Open availability to mornings, nights, weekends and holidays.

Skills

Dispatching experience

Bus operations

Strong communication

Education

High school diploma or GED

Tools

GPS software

Dispatch software

Microsoft Office

Job description

DATTCO has a full-time opening for a Split Shift Dispatcher in our Coach & Tour Division in New Britain, CT!

DATTCO was founded in 1924 and entered the motor coach charter business in 1964 with the New York World’s Fair. DATTCO is now New England’s largest private passenger transportation company. Our Coach & Tour Group operates 200 vehicles and drives 6 million miles annually. Learn more about us at www.dattco.com.

• Schedule: this role is a split shift schedule
  
  
  
  • Monday + Tuesday - 3pm-11pm
  
  
  • Wednesday + Thursday - 11pm-7am
  
  
  • Sunday - 7am-3pm
  
  
  • Scheduled days off - Fridays + Saturdays
  
  
  
  


• Hourly Rate: $27-32/hr
  
  
  
  • Based on experience and shift.
  
  
  
  

DATTCO Offers:

• Family-oriented culture & team environment


• Promotion opportunities – we promote from within


• Medical & dental insurance


• Life insurance


• Flexible spending account


• 401k plan with company match


• Paid time off

Primary Responsibilities:

• Work with supervisors to ensure on-time departure of all vehicles


• Check-in drivers as they report to work including reviewing uniforms and providing work tickets


• Providing information regarding Coach & Tour Division operations to customers and other staff


• Utilizing GPS and dispatching software to monitor operations of routes for accuracy


• Working with drivers and other staff to address service issues/failures in a timely manner


• Review driver itineraries for accuracy and address driver questions/concerns promptly


• Open availability to work mornings, nights, weekends and holidays, as required.


• 2+ years dispatching experience


• High school degree or equivalent


• Bus operations experience preferred


• Well-developed planning and organizational skills


• Ability to handle multiple tasks simultaneously in a fast-paced environment


• Detail oriented and customer focused


• Proactive mentality towards problem solving


• Strong phone and verbal communication skills along with active listening


• Adaptability to different personality types


• Ability to work with computer systems and follow specific business rules for data entry


• Proficient in Microsoft Office (primarily Word, Excel and Outlook)


• Ability to use internet or other tools to research trip and destination information


• Ability to adapt to changing requirements at a moment’s notice


• Must be able to work in a team environment


• ATTENTION: This is a safety sensitive position as determined by the Federal Transit Administration (FTA) and requires inclusion in a random drug testing pool which determines the usage of prohibited substances, including recreational marijuana.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.