3rd Shift Dispatcher

DATTCO, INC; New Britain (CT); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Family-oriented culture & team

Promotion opportunities – we promote

Medical & dental insurance

Life insurance

Flexible spending account

401k plan with company match

Paid time off

Job summary

DATTCO, INC is seeking 3rd Shift Dispatchers in New Britain, CT. The role focuses on coordinating driver check-ins, monitoring routes with GPS, and ensuring on-time departures for the Coach & Tour Division.

Applicants should have 2+ years in dispatching, a high school diploma or equivalent, and strong MS Office skills. The position offers an hourly rate of $27-32, with benefits including medical, dental, life insurance, and a 401(k) with company match.

Qualifications

• 2+ years dispatching experience.
• High school diploma or equivalent.
• Bus operations experience preferred.

Responsibilities

• Ensure on-time departure of all vehicles.
• Check-in drivers at report times and issue work tickets.
• Provide information about Coach & Tour Division operations to customers and staff.
• Use GPS and dispatch software to monitor routes for accuracy.
• Address service issues with drivers and staff promptly.
• Review driver itineraries for accuracy and respond to questions.

Skills

Dispatching

Phone communication

Verbal communication

Customer service

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

DATTCO has a full-time opening for 3rd Shift Dispatchers in our Coach & Tour Division in New Britain, CT.

DATTCO was founded in 1924 and entered the motor coach charter business in 1964 with the New York World’s Fair. DATTCO is now New England’s largest private passenger transportation company. Our Coach & Tour Group operates 200 vehicles and drives 6 million miles annually.

• Schedule:
  • 11:00pm - 7:00am (Friday-Tuesday)
  • Scheduled days off - Wednesday + Thursday
• Hourly Rate: $27-32/hr
  • Based on experience and shift.

DATTCO Offers:

• Family-oriented culture & team environment
• Promotion opportunities – we promote from within
• Medical & dental insurance
• Life insurance
• Flexible spending account
• 401k plan with company match
• Paid time off

Primary Responsibilities:

• Work with supervisors to ensure on-time departure of all vehicles
• Check-in drivers as they report to work including reviewing uniforms and providing work tickets
• Providing information regarding Coach & Tour Division operations to customers and other staff
• Utilizing GPS and dispatching software to monitor operations of routes for accuracy
• Working with drivers and other staff to address service issues/failures in a timely manner
• Review driver itineraries for accuracy and address driver questions/concerns promptly
• Open availability to work mornings, nights, weekends and holidays, as required.
• 2+ years dispatching experience
• High school degree or equivalent
• Bus operations experience preferred
• Well-developed planning and organizational skills
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Detail oriented and customer focused
• Proactive mentality towards problem solving
• Strong phone and verbal communication skills along with active listening
• Adaptability to different personality types
• Ability to work with computer systems and follow specific business rules for data entry
• Proficient in Microsoft Office (primarily Word, Excel and Outlook)
• Ability to use internet or other tools to research trip and destination information
• Ability to adapt to changing requirements at a moment’s notice
• Must be able to work in a team environment
• ATTENTION: This is a safety sensitive position as determined by the Federal Transit Administration (FTA) and requires inclusion in a random drug testing pool which determines the usage of prohibited substances, including recreational marijuana.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.