Dispatch Service Manager

Creative MultiCare; Stockbridge (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Dispatcher to join their team in Stockbridge, GA. This full-time position plays a vital role in ensuring the smooth operation of dispatch processes, including managing technician schedules and fostering customer relationships. With a commitment to quality and training, this company provides an excellent environment for professional growth. If you have strong organizational and communication skills and are ready to contribute to a dynamic team, this opportunity is perfect for you. Join a company that values its employees and offers a range of benefits to support your career journey.

Benefits

Weekly pay

Paid time off

On-the-job paid training

Health, dental, and vision insurance

401(k) matching with immediate vesting

Supplemental insurance packages

Qualifications

• Strong organizational skills and ability to manage multiple tasks.
• Excellent written and verbal communication skills.

Responsibilities

• Dispatch technicians and manage daily service schedules efficiently.
• Communicate with customers and handle inquiries professionally.

Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Education

High School Diploma

Job description

Creative MultiCare is looking to hire a full-time on-site Dispatcher in Stockbridge GA.

Creative MultiCare, LLC has the best group of service technicians, management personnel, and office staff in the industry. We combine cutting edge technology with a dedication to training and quality to produce the best results.

The Dispatcher is crucial in ensuring the smooth operation of our dispatch processes.

Job Description:

• Dispatch a core group of technicians and manage a daily service schedule in an efficient and timely manner
• Communicate with and update customers based on the daily service schedule
• Handle customer inquiries with professionalism
• Manage a large amount of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research issues as they arise, and provide solutions and/or alternatives
• Provide information about our services
• Build sustainable relationships with both customers and technicians
• Develop and maintain a knowledge base of products, services, and technician skillsets to utilize when making decisions based on specific customer request/needs
• Meet personal/team qualitative and quantitative targets

Our Benefits Include:

• Weekly pay
• Paid time off
• On-the-job paid training
• Health, dental, and vision insurance
• 401(k) matching with immediate vesting
• Supplemental insurance packages

Job Requirements:

• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Positive and professional demeanor with great interpersonal skills
• Previous experience in a similar role is preferred, but not required
• Excellent written and verbal communication skills
• Attention to detail and a commitment to maintaining accurate records
• Must be able to read, write, understand, and speak English
• Must pass pre-employment background check