Dispatch Support Specialist

Heavydutytires; West Palm Beach (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

401(k)

Paid Holidays and Vacation

Job summary

Heavy Duty Tire, LLC in West Palm Beach is hiring a Dispatch Support Specialist to coordinate service calls from start to finish and ensure a positive customer experience. The role requires strong organization, communication, and reliability, with a focus on timely updates to technicians and customers.

Ideal candidates will handle calls and emails, accurately enter orders, and track deliveries while maintaining excellent service for internal and external customers.

Qualifications

• Experience in dispatching, service coordination, or fast-paced operations is valued.
• Bilingual English/Spanish is a plus; training provided for the right candidate.
• Must be organized, proactive, reliable, and customer-focused.

Responsibilities

• Answer service and delivery related phone calls and emails.
• Enter customer orders accurately per procedures.
• Coordinate and expedite deliveries and service requests; provide excellent customer service.
• Deliver job completion details to customers promptly.
• Verify work order details vs. service tickets and resolve discrepancies before invoicing.

Skills

Organization

Communication

Time Management

Multitasking

Problem solving

Bilingual

Microsoft Office

Tire Guru

Forklift

Driver's license

Lifts 50lbs

Tools

Tire Guru

Microsoft Office

Job description

Heavy Duty Tire, LLC is a family owned and operated Commercial Tire Facility providing sales and service throughout the country with its headquarters located in West Palm Beach, FL.

We are now accepting applications for a full-time Dispatch Support Specialist to fill a position at our West Palm Beach location. The ideal candidate is a proactive self-starter with excellent organizational and communication skills, a strong work ethic, and a passion for providing outstanding customer service. Previous experience in dispatching, service coordination, customer service, or a fast-paced operational environment is highly valued.

Experience or knowledge of the commercial tire industry is a plus, but not required. We are willing to train the right candidate who demonstrates initiative, professionalism, reliability, and a strong commitment to customer satisfaction.

What We Offer

• Competitive salary and benefits package
• Excellent opportunities for career growth and advancement
• A professional, team-oriented work environment
• Training and support to help you succeed

If you are an organized and motivated professional who enjoys working with customers, coordinating operations, and being part of a team, we want to hear from you!

Join Heavy Duty Tire and build your career with a growing company where your hard work and initiative are valued.

Job Overview

An integral part of the team, the Dispatcher/ Service Manager is primarily responsible for facilitating service calls from start to finish and ensuring a positive customer experience by actively communicating with technicians and customers throughout the duration of the job.

Key Responsibilities:

• Answer service and delivery related phone calls and e-mails
• Accurately enter customer orders per company procedures
• Coordinate and expedite deliveries and service requestsProvide excellent customer service to both internal and external customers
• Deliver job completion details to the customer in a timely manner
• Verify work order details against service tickets and resolve any discrepancies prior to invoicing

Required Skills:

• Organization
• Communication
• Time Management
• Multitasking
• Problem solving
• Bilingual preferred (English and Spanish)
• Microsoft Office (Outlook and Excel)
• Experience with Tire Guru is a plus
• Forklift Operation
• Clean Driver's License
• Must be able to lift 50lbs

Benefits:

• Health Insurance, Dental & Vision
• Paid Life Insurance
• 401(k) (3% company contribution independent of employee election)
• Paid Holidays and Vacation