Dispatch Security Officer — Customer-Focused, Full-Time

Alliedbarton Security Services; Costa Mesa (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Smart tools

Career growth

Benefits package

Perks program discounts

Job summary

Allied Universal is seeking a Security Officer Dispatch Communications in Costa Mesa, CA. The role involves coordinating communications, monitoring alarms, and maintaining incident logs while delivering high-quality customer service.

The position is full-time with a pay rate of $29.00 per hour and a daytime schedule with multiple shifts. You will work in a dynamic, collaborative environment, supporting timely responses to security needs.

Qualifications

• At least 1 year of security-related experience.
• Customer service experience preferred.
• Comfortable using a computer or tablet.
• Alarm panel experience preferred.
• Access control and badge experience preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Possess a high school diploma or equivalent.
• Background check and drug screening required by employer.
• Licensing requirements may apply depending on state/local laws.

Responsibilities

• Provide customer service to clients by carrying out security-related procedures and site policies, including emergency response when needed.
• Monitor and coordinate incoming calls, alarms, radio traffic, and service requests; dispatch appropriate personnel per site procedures.
• Maintain dispatch logs, incident records, and related documentation; communicate updates to supervisors and responders.
• Respond to incidents calmly and escalate concerns through established channels.
• Conduct regular and random patrols around the business and perimeter; environments may vary by location.

Skills

Customer service

Computer skills

Alarm panel experience

Access control experience

Education

High school diploma or equivalent

Job description

Allied Universal is seeking a Security Officer Dispatch Communications in Costa Mesa, CA. The role involves coordinating communications, monitoring alarms, and maintaining incident logs while delivering high-quality customer service.

The position is full-time with a pay rate of $29.00 per hour and a daytime schedule with multiple shifts. You will work in a dynamic, collaborative environment, supporting timely responses to security needs.