Dispatch & Scheduling Specialist - Customer Service

Guthrie & Frey Water Services LLC; Town of Hartland (WI); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401(k) plan

Health, dental, and vision insurance

Paid time off

Job summary

Guthrie & Frey Water Services LLC is seeking a Dispatch & Customer Service Coordinator to join our team. This role focuses on scheduling customer needs, dispatching technicians, planning efficient routes, and keeping daily service operations running smoothly.

You will provide excellent phone support, assist with basic equipment troubleshooting, and coordinate service visits. The ideal candidate is organized, dependable, and customer-focused, with strong communication and problem-solving skills.

Qualifications

• Excellent phone and customer service skills.
• Strong organizational and multitasking abilities.
• Excellent communication and problem-solving skills.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Strong attention to detail and accuracy.
• Comfortable troubleshooting equipment and learning new systems.
• Good geographic awareness and ability to plan efficient routes.
• Dependable, flexible, self-motivated, and a strong team player.

Responsibilities

• Provide friendly, professional customer service by phone.
• Listen to customers, identify needs, and determine solutions.
• Assist customers with basic equipment troubleshooting and operation.
• Determine when a technician visit is needed and schedule service accordingly.
• Clearly communicate appointment times, updates, and delays.
• Handle customer concerns professionally and work toward a positive resolution.
• Dispatch technicians based on location, availability, skills, and customer needs.
• Plan and optimize daily routes for efficiency.
• Monitor technician schedules and make real-time adjustments as needed.
• Maintain accurate dispatch and scheduling information.
• Resolve scheduling conflicts and prioritize urgent service calls.
• Communicate schedule changes and customer updates to technicians.

Skills

Phone customer service

Organizational skills

Communication skills

Problem solving

Detail orientation

Route planning

Troubleshooting equipment

Geographic awareness

Team player

Job description

Guthrie & Frey Water Services LLC is seeking a Dispatch & Customer Service Coordinator to join our team. This role focuses on scheduling customer needs, dispatching technicians, planning efficient routes, and keeping daily service operations running smoothly.

You will provide excellent phone support, assist with basic equipment troubleshooting, and coordinate service visits. The ideal candidate is organized, dependable, and customer-focused, with strong communication and problem-solving skills.