Service & Route Coordinator - Streamline Dispatch & Service

Culligan By WaterCo; New City (NY); On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement plan

Product discounts

Job summary

Culligan by WaterCo is seeking a Service/Route Coordinator in New York to manage customer calls, schedule service visits, and coordinate routes for technicians. The role emphasizes strong communication, organization, and problem-solving to ensure smooth operations.

The ideal candidate has 1+ year in customer service or route coordination, with proficiency in Word/Excel and familiarity with IFS or Salesforce. The position offers weekday hours and competitive benefits.

Qualifications

• 1+ years of customer service experience, route coordination or operations
• High school diploma or GED; or Associate/Bachelor's in business or operations preferred
• Proficiency with Microsoft Word and Excel; experience with IFS or Salesforce preferred
• Strong communication and organizational skills; ability to problem-solve and adapt in a fast-paced environment

Responsibilities

• Manage inbound and outbound customer calls, scheduling service appointments
• Provide in-person customer support and assist with service queries
• Optimize service schedules and assign routes for field technicians
• Set up and maintain customer accounts
• Track service completion and coordinate with field teams to resolve scheduling conflicts
• Process invoices, work orders, and discounts to ensure accuracy
• Support field teams with real-time coordination and communication
• Monitor daily call volumes and propose process improvements

Skills

Customer service

Route coordination

Operations

Microsoft Word

Microsoft Excel

IF S

Salesforce

Education

High school diploma or GED

Associate or Bachelor's degree in business/Operations (preferred)

Tools

IFS

Salesforce

Job description

Culligan by WaterCo is seeking a Service/Route Coordinator in New York to manage customer calls, schedule service visits, and coordinate routes for technicians. The role emphasizes strong communication, organization, and problem-solving to ensure smooth operations.

The ideal candidate has 1+ year in customer service or route coordination, with proficiency in Word/Excel and familiarity with IFS or Salesforce. The position offers weekday hours and competitive benefits.