Dispatcher

Paycom; Mobile (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

Paycom in Mobile, AL is seeking an experienced Dispatcher to coordinate shipments, schedule drivers, and route optimization according to schedules or customer requests.

Candidates should have strong communication and proficiency with Microsoft Office and logistics software, with the ability to multitask in a fast-paced environment while maintaining DOT compliance.

Qualifications

• Excellent communication skills.
• Proficiency in Microsoft Office and logistics software.
• Excellent clerical and organization skills to keep track of schedules, routes and personnel.
• Knowledge of computers for scheduling and other dispatching duties.
• Ability to multitask with different events happening at the same time.
• Ability to work under stress and remain calm.
• Ability to relay information in a fast-paced environment.

Responsibilities

• Calculate routes and delivery times and adjust for sales and customers.
• Establish cost-effective routes compliant with Federal DOT guidelines.
• Ensure safe and timely pickup and delivery of shipments.
• Schedule and dispatch drivers, crews, vehicles, or equipment.
• Relay orders and messages to/from crews or supervisors.
• Use phones, radios, or Outlook to contact employees.
• Convey problems or service requests to the supervisor or customers.
• Prepare daily work such as schedules.
• Prepare work orders for crew or receive orders from crews.
• Maintain communications within assigned territories.
• Keep organized records of requests, expenses, inventory, and charges.

Skills

Communication skills

Multitasking

Stress management

Relaying information

Interpersonal skills

Tools

Microsoft Office

Logistics software

Job description

Job Details: Level: Experienced, Job Location: Mobile AL - Mobile, AL, Salary Range: Undisclosed, Dispatcher

JOB SUMMARY:

Perform logistics functions that may include reviewing, preparing and routing shipments, coordinating drivers, work crews, vehicles or equipment to appropriate locations according to schedules or customer requests.

QUALIFICATIONS:

• Excellent communication skills
• Proficiency in Microsoft Office and logistics software
• Excellent clerical and organization skills to keep track of schedules, routes and personnel
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different events happening at the same time
• Ability to work under stress and remain calm
• Ability to relay information in a fast-paced environment

RESPONSIBILITIES:

• Responsible for calculating routes and times of deliveries and making the necessary adjustments for sales and customers
• Establish delivery routes which are cost effective and compliant with Federal DOT guidelines while still maintaining an acceptable level of customer service, quality and satisfaction
• Ensuring the safe and timely pick-up and delivery of shipments
• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to schedules
• Relaying information such as work orders or other messages to and from work crews or supervisors
• Using telephones, two-way radios or outlook email to contact employees
• Speaking with supervisor or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders for crew or receiving work orders from work crews
• Being in charge of communications within company assigned territories
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.

PHYSICAL REQUIREMENTS:

• Position works primarily in a warehouse environment
• Constant telephone activity; must have a high comfort level of initiating conversation
• Moderate noise levels
• Occupation requires being sedentary greater than or equal to 80% of the time
• Work involves sitting, standing, hearing, talking, handling, reaching outward, reaching above shoulder, walking, squatting or kneeling, bending
• Regularly required to work on multiple concurrent tasks with constant interruptions