Dispatch Representative

Auction Direct Transport (ADT); Gilbert (AZ); Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Auction Direct Transport in Gilbert, AZ is seeking an Auto Transport Dispatcher to join our fast-paced team. This role reports to the Operations Manager and focuses on coordinating vehicle shipments nationwide with strong communication.

You will handle inbound/outbound calls, ensure DOT compliance, dispatch loads across multiple systems, build carrier relationships, confirm deliveries, and provide updates to the sales team. Hours are Monday–Friday with occasional half Saturday shifts.

Qualificações

• Experience answering calls and handling updates
• Familiarity with DOT regulations
• Strong organizational and multitasking abilities
• Excellent communication and phone skills

Responsabilidades

• Answer inbound calls and place outbound calls for updates and questions
• Ensure carrier compliance with Department of Transportation regulations
• Process and dispatch driver loads using multiple software and dispatch systems
• Build and maintain carrier relations to uphold broker reputation
• Confirm delivery with customers and transporters
• Provide updated delivery times to the sales team and deliver exceptional customer service

Conhecimentos

Communication skills

Phone skills

Organizational skills

Customer service

Ferramentas

Dispatch software

Descrição da oferta de emprego

Auction Direct Transport is one of the fastest growing automotive transport brokerage companies, specializing in the shipping thousands of vehicles all over the United States every month. This position reports directly to the Operations Manager. The culture is everything here, if you are looking for an office family, this is your home. Hours for this role are M-F, 40 hours a week, nights free, with an occasional half Saturday shift. The role is expected to be in the office which allows you to learn new skills and grow with the company. We are currently seeking the right person who will thrive in a fast-paced environment as Auto Transport Dispatcher. If you are a highly motivated and well-organized individual with great communication and phone skills we want to talk with you.

Key Responsibilities

• Answer inbound calls and place outbound phone calls for updates and questions
• Ensure carrier compliance with Department of Transportation regulations
• Process and dispatch driver’s loads by working in multiple software and dispatch systems
• Build/maintain carrier relations in order to maintain positive reputation as a broker
• Confirm delivery of orders with customers and transporters
• Provide exceptional customer service by providing updated delivery times to the sales team

What we look for in our employees

• Do your best in everything you do
• Care for employees and customers