Dispatch Operator

Triple Canopy; Washington (District of Columbia); On-site; USD 34,440 - 46,838; Full time

Job summary

Triple Canopy is seeking a dispatcher to monitor Federal Protective Services radio traffic and respond to emergencies in US federal buildings. You will receive calls, coordinate law enforcement and public safety activities, and maintain detailed logs and client records.

The role requires a 1-year dispatch background, US citizenship, and ability to work under stress. A security clearance or the ability to obtain one is also required; position is on-site in Washington, DC area with full-time hours.

Qualifications

• US Citizenship required.
• Background check required.
• Minimum 1 year experience as a 911 dispatcher or similar function in an emergency call center.
• Ability to work under stress and respond to emergency communications.
• Knowledge of 24-hour emergency communication center operations and public safety environment, concerns, and related laws/systems.
• Hold Secret security clearance or ability to gain/maintain one.

Responsibilities

• Monitor FPS and radio traffic while coordinating appropriate responses to emergency and non-emergency situations.
• Communicate audio messages via radio and telephone; coordinate law enforcement and public safety personnel activities.
• Transferring public safety information and updating client records.
• Answer calls and log details; maintain detailed logs for alarm usage and officer safety.
• Operate multi-channel radio and telephone dispatch equipment; access relevant databases.
• Assist with training dispatcher trainees and perform quality reviews of events.

Skills

Excellent phone skills

Public safety communications

Education

High School diploma or GED

Job description

Position Overview

Monitor Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

Pay Transparency / Compensation

Hourly Rate: $29.26.

Health and Welfare: $5.09/hr

Responsibilities

• Monitor FPS and radio traffic while coordinating appropriate responses to emergency and non-emergency situations, performing duties such as:
  • Communicating audio messages via radio and telephone
  • Coordinating law enforcement and public safety personnel activities
  • Transferring public safety information
  • Answering questions and updating client records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in database including required details of each call.
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers.
• Operate multi-channel radio and telephone dispatch equipment.
• Access Federal, State, and local databases and maintain compliance regulations and procedures.
• Assist with quality review of events created by fellow dispatchers.
• Monitor alarms received and keep records based on unique accounts.
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues.
• Monitor in-house closed-circuit television (CCTV) cameras.
• Perform dispatching duties for other locations in the event of a failure.
• Assist in the training of dispatcher trainees.
• Routinely test alarms, communication systems, and other devices.

Qualifications

• US Citizenship required.
• Candidates will be required to undergo a background check.
• High School diploma or GED.
• Ability to work under stress and respond to emergency communications.
• Minimum of 1 year experience as a 911 dispatcher or similar function in an emergency call center.
• Excellent phone skills.
• Ability to handle filing and other administrative duties.
• Knowledge of a 24‑hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systems.
• Computer skills – utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy.
• Hold Secret security clearance or have the ability to gain/maintain one.
• Requires intermittent walking, sitting, and stretching throughout the workday; extended periods of sitting outside of breaks.
• Employees encouraged to walk, rotate standing/sitting and stretch occasionally; required to walk to/from personal vehicles to the CSOC room. Sedentary work requiring use of phone systems, computers and radio communication; exposed to long periods of sitting at assigned workstation and computer light.

Benefits

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Equal Opportunity Employer. Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet.