CSOC Dispatch Operator

Triple Canopy; San Diego (CA); On-site; USD 28,000 - 37,000; Full time

Job summary

Triple Canopy seeks a vigilant Dispatcher to monitor security alarms across multiple buildings in the San Diego area and coordinate rapid response to emergencies. You will manage radio and telephone communications, log activities, and liaise with law enforcement and public safety personnel to ensure safe operations.

Qualifications include a high school diploma or equivalent, CPR, and either prior military service (E4+) or relevant security dispatch experience with an active BSIS card.

Qualifications

• Must meet one of the following: prior military with honorable discharge E4+ or one year licensed Unarmed Security Officer experience with security record OK; active BSIS card required; experience in dispatch or multi-system phone ops; knowledge of public safety laws and systems; U.S. citizen with SSN; CPR; typing ~30 WPM; able to pass background, medical, and drug screening; able to work under stress; excellent communication skills.

Responsibilities

• Monitor Force Protection Services and radio traffic and coordinate appropriate responses.
• Communicate audio messages via radio and telephone.
• Coordinate law enforcement and public safety personnel activities.
• Log calls and maintain client records.
• Operate dispatch equipment and access multiple databases.
• Monitor CCTV and dispatch when needed.
• Assist in training dispatcher trainees and QA of events.
• Maintain logs and ensure accurate records of alarm activity.
• Perform administrative tasks and notify management of issues.

Skills

Excellent communication

Phone skills

Calm under pressure

Typing 30 WPM

Education

High School diploma or equivalent

CPR certification

Tools

MS Office (Windows)

Job description

Monitor security alarm systems in from various buildings across the San Diego area. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems. Identify potential threats and required assistance and determine when and where to dispatch officers.

COMPENSATION

$23.50/HR

RESPONSIBILITIES

• Monitor Force Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
  • Communicating audio messages via radio and telephone
  • Coordinating law enforcement and public safety personnel activities
  • Transferring public safety information
  • Answering questions and updating client records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in database including required details of each call
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
• Operate multi-channel radio and telephone dispatch equipment
• Access Federal, State, and local databases and maintain compliance regulations and procedures
• Assist with quality review of events created by fellow dispatchers
• Monitor alarms received and keep records based on unique accounts
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
• Monitor in-house closed-circuit television (CCTV) cameras
• Perform dispatching duties for other locations in the event of a failure
• Assist in the training of dispatcher trainees
• Routinely test alarms, communication systems, and other devices
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.

QUALIFICATIONS

• Must meet one (1) of the below experience requirements:
• Prior military with honorable discharge at a rank of E4 or above OR
• One Year of licensed Unarmed Security Officer experience (Less than Lethal acceptable) with demonstrated advanced training in security skill sets and proficiencies and a security vendor service record free of adverse actions
• Must have an active BSIS card.
• Existing dispatch or use of a multi-system phone system is required with knowledge of how a 24-hour emergency communication center operates; familiarity with public safety functions and concerns; and knowledge of public safety communications environment, demands and requirements and related laws, to include regulations and systems.
• Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements.
• Must have CPR
• Must be a U.S. Citizen with a social security card.
• Computer Skills -- Efficient knowledge/use of MS Office on a Windows OS, and ability to type approximately 30 WPM without error.
• Must meet all medical and physical standards and satisfactorily complete background checks, psychological and drug screening
• Ability to work under stress and to respond to emergency communications
• Excellent communication and phone skills.
• Ability to handle filing and other administrative duties.
• Successful completion of Critical testing may be required prior to hire (provided by company)
• Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.Must meet all physical and psychological standards as required by the contract.Local travel or participation in shift work may be requested.

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace