Dispatch Operator

Rockingham County, NH; Brentwood (NH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Generous benefits + paid time off

Job summary

Rockingham County, NH seeks a Dispatch Operator to serve 24 police and 18 fire/EMS departments. You will support law enforcement and emergency personnel by dispatching units, maintaining logs, and providing geographic information in fast-paced shifts.

The position is full-time, non-exempt, and unionized. Candidates must have a high school diploma or GED, a valid driver’s license, pass a background check, and be willing to undergo health assessment and drug testing. Shift differential applies.

Qualifications

• High school diploma or GED required.
• Valid driver’s license.
• Ability to pass a rigorous background investigation, occupational health assessment & drug test.
• Familiarity with public safety software is a plus.

Responsibilities

• Dispatch calls for 24 Police and 18 Fire/EMS Departments within Rockingham County.
• Maintain accurate electronic logs of all calls.
• Provide geographical and incidental information to emergency units.
• Operate NH SPOTS system for information sharing.

Skills

Computer use

Data entry

Multitasking

Calm under pressure

Education

High School diploma or GED

Tools

IMC Public Safety Software

SPOTS NH State Police System

Job description

Welcome to the commerce center of Southern New Hampshire! Here at Rockingham County, NH, we service our local community through efforts at our County Attorney’s Office, Registry of Deeds, Sheriff’s Office, Department of Corrections, Finance Office, Human Resources, Nursing Home, Assisted Living Community, and Facilities Operations. We believe in empowering and challenging our team members through opportunities of growth, education, and wellness initiatives. Our team is driven by our mission of serving our community. Be a part of the bigger picture, work alongside industry professionals, enjoy fantastic benefits + generous paid time off, and discover the Rockingham County difference.

SCOPE OF POSITION:

The Dispatch Operator dispatches calls for service to 24 Police and 18 Fire/EMS Departments within Rockingham County.
Rockingham County Sheriff’s Office is a public safety entity comprised of several divisions. The Administrative Services Division includes an Emergency Dispatch Center that operates 24 Hours/Day, 7 Days/Week. The Dispatch Operator is a vital part of our team who assists law enforcement and emergency personnel in responding to calls for assistance by dispatching deputies, police, fire, and EMS units through maintaining accurate, electronic logs of all calls as well as providing geographical and incidental information to emergency units. Our Dispatch Operators send and receive information through the NH State Police (SPOTS) system.

• Must have valid driver’s license.
• Ability to pass a rigorous background investigation, occupational health assessment & drug test.
• No criminal record.
• High School graduate or GED required.
• Certification in NH State Police On-line Telecommunications System (SPOTS), preferred.
• Familiarity with IMC public safety software is a plus.
• Proficiency in computer use and ability to adapt to new and changing technology.
• Proficiency in database queries and accuracy in data entry.
• Ability to handle an array of duties at once and remain calm and focused.
• Ability to work weekend, evening and holiday shifts as required. Shift assignments are determined after training completion.

STATUS/SHIFT: Full Time / Non-Exempt / Union

SHIFT DIFFERENTIAL:

• 2nd Shift: $1.75/hour
• 3rd Shift: $2.00/hour
• Weekend Premium: $1.50/hour

Equal Employment Opportunity.

Mandatory post offer physical and drug testing for new hire. Criminal records check required.