Dispatch Operator

Rockingham County, NH; Exeter (NH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Pension plan (NH Retirement System)

Paid time off

Job summary

Rockingham County, NH is seeking a Dispatch Operator for the Sheriff’s Office. The role dispatches calls to police, fire and EMS units and maintains logs to support rapid, accurate responses.

Successful candidates will handle multiple tasks, endure weekend/evening shifts, pass a background check, and may obtain SPOTS certification. Comprehensive benefits and pension are included.

Qualifications

• High School diploma or GED required.
• SPOTS certification preferred.
• Familiarity with IMC public safety software is a plus.
• Proficiency in data entry and database queries.

Responsibilities

• Dispatch deputies, police, fire and EMS units to calls.
• Maintain accurate electronic logs of all calls.
• Provide geographic and incidental information to emergency units.
• Operate NH State SPOTS system for information exchange.

Skills

Computer proficiency

Data entry accuracy

Multitasking

Calm under pressure

Education

High School diploma or GED

SPOTS certification

Tools

IMC public safety software

SPOTS system

Job description

Welcome to the commerce center of Southern New Hampshire! Here at Rockingham County, NH, we service our local community through efforts at our County Attorney’s Office, Registry of Deeds, Sheriff’s Office, Department of Corrections, Finance Office, Human Resources, Nursing Home, Assisted Living Community, and Facilities Operations. We believe in empowering and challenging our team members through opportunities of growth, education, and wellness initiatives. Our team is driven by our mission of serving our community. Be a part of the bigger picture, work alongside industry professionals, enjoy fantastic benefits + generous paid time off, and discover the Rockingham County difference.

Scope Of Position

The Dispatch Operator dispatches calls for service to 24 Police and 18 Fire/EMS Departments within Rockingham County.

A DAY IN THE LIFE

Rockingham County Sheriff’s Office is a public safety entity comprised of several divisions. The Administrative Services Division includes an Emergency Dispatch Center that operates 24 Hours/Day, 7 Days/Week. The Dispatch Operator is a vital part of our team who assists law enforcement and emergency personnel in responding to calls for assistance by dispatching deputies, police, fire, and EMS units through maintaining accurate, electronic logs of all calls as well as providing geographical and incidental information to emergency units. Our Dispatch Operators send and receive information through the NH State Police (SPOTS) system.

Required Education And Experience

• Must have valid driver’s license.
• Ability to pass a rigorous background investigation, occupational health assessment & drug test.
• No criminal record.
• High School graduate or GED required.
• Certification in NH State Police On-line Telecommunications System (SPOTS), preferred.
• Familiarity with IMC public safety software is a plus.
• Proficiency in computer use and ability to adapt to new and changing technology.
• Proficiency in database queries and accuracy in data entry.
• Ability to handle an array of duties at once and remain calm and focused.
• Ability to work weekend, evening and holiday shifts as required. Shift assignments are determined after training completion.

STATUS/SHIFT

Full Time / Non-Exempt / Union

Shift Differential

• 2nd Shift: $1.75/hour
• 3rd Shift: $2.00/hour
• Weekend Premium: $1.50/hour

Equal Employment Opportunity

Equal Employment Opportunity.

Mandatory post offer physical and drug testing for new hire. Criminal records check required.

Rockingham County offers a complete benefits package to our Dispatch Operators including: health, dental, vision, life insurance, short-term disability and optional long-term disability. Employees working 35 hours or more per week will be enrolled in the New Hampshire Retirement System (pension plan). Go to www.nhrs.org for more information.

For Complete Benefit Information

Rockingham County Benefit Guide - Dispatch

Additional Benefits Include

• Paid Time Off (22.13 days accrued each year, pro-rated for part time employees)
• 11-12 Paid Holidays
• 100% Paid Short Term Disability (for full time employees)
• 100% Paid Life Insurance ($25,000) and AD&D Insurance ($25,000)
• Optional Long Term Disability
• Optional Deferred Compensation 457B Retirement Plansber>