Dispatch Operator

Rockingham County (NH); Brentwood (NH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Generous benefits

Generous paid time off

Job summary

Rockingham County Sheriff's Office in New Hampshire seeks a Dispatch Operator to manage rapid communication with 24 police and 18 fire/EMS departments across the county. The role operates a 24/7 dispatch center, logs calls accurately, and provides essential geographic and incident information to field units using the SPOTS system.

The position requires a valid driver\'s license, ability to pass a thorough background check and health/drug tests, and either a high school diploma or GED.

Qualifications

• Valid driver\'s license is required.
• Must pass a rigorous background investigation, occupational health assessment and drug test.
• No criminal record.
• High School graduate or GED required.
• Certification in NH SPOTS preferred.
• Familiarity with IMC public safety software is a plus.
• Proficiency in computer use and ability to adapt to new and changing technology.
• Proficiency in database queries and accuracy in data entry.
• Ability to handle an array of duties at once and remain calm and focused.
• Ability to work weekend, evening and holiday shifts as required.

Responsibilities

• Dispatches calls for service to 24 Police and 18 Fire/EMS Departments within Rockingham County.
• Maintain accurate, electronic logs of all calls and provide geographic/incidental information to emergency units.
• Utilize NH State Police SPOTS system for information exchange.
• Support law enforcement and emergency personnel in responding to calls for assistance.

Skills

Valid driver\'s license

Background check & health assessment

No criminal record

High School diploma or GED

SPOTS certification (preferred)

IMC familiarity

Computer proficiency

Database queries & data entry

Multitasking under pressure

Weekend/evening/holiday shifts

Education

High School diploma or GED

Job description

Welcome to the commerce center of Southern New Hampshire! Here at Rockingham County, NH, we service our local community through efforts at our County Attorney’s Office, Registry of Deeds, Sheriff’s Office, Department of Corrections, Finance Office, Human Resources, Nursing Home, Assisted Living Community, and Facilities Operations. We believe in empowering and challenging our team members through opportunities of growth, education, and wellness initiatives. Our team is driven by our mission of serving our community. Be a part of the bigger picture, work alongside industry professionals, enjoy fantastic benefits + generous paid time off, and discover the Rockingham County difference.

SCOPE OF POSITION:

The Dispatch Operator dispatches calls for service to 24 Police and 18 Fire/EMS Departments within Rockingham County.
Rockingham County Sheriff’s Office is a public safety entity comprised of several divisions. The Administrative Services Division includes an Emergency Dispatch Center that operates 24 Hours/Day, 7 Days/Week. The Dispatch Operator is a vital part of our team who assists law enforcement and emergency personnel in responding to calls for assistance by dispatching deputies, police, fire, and EMS units through maintaining accurate, electronic logs of all calls as well as providing geographical and incidental information to emergency units. Our Dispatch Operators send and receive information through the NH State Police (SPOTS) system.

• Must have valid driver’s license.
• Ability to pass a rigorous background investigation, occupational health assessment & drug test.
• No criminal record.
• High School graduate or GED required.
• Certification in NH State Police On-line Telecommunications System (SPOTS), preferred.
• Familiarity with IMC public safety software is a plus.
• Proficiency in computer use and ability to adapt to new and changing technology.
• Proficiency in database queries and accuracy in data entry.
• Ability to handle an array of duties at once and remain calm and focused.
• Ability to work weekend, evening and holiday shifts as required. Shift assignments are determined after training completion.

STATUS/SHIFT: Full Time / Non-Exempt / Union

SHIFT DIFFERENTIAL:

• 2nd Shift: $1.75/hour
• 3rd Shift: $2.00/hour
• Weekend Premium: $1.50/hour

Equal Employment Opportunity.

Mandatory post offer physical and drug testing for new hire. Criminal records check required.