Hybrid Dispatch Supervisor - 2nd Shift

Paycom - ATS; Providence (RI); Hybrid; USD 60,000 - 82,000; Full time

Job summary

AAA Northeast is seeking a Dispatch Supervisor in Providence, RI for a hybrid role (3 days onsite, 2 remote). The role oversees dispatch operations, mentors staff, and collaborates with ERS, field staff, and management to improve service quality. A successful candidate will have supervisory experience and relevant dispatch background.

The position emphasizes adherence to company standards, reports on performance, and problem-solving to maintain high efficiency and customer satisfaction.

Qualifications

• Dispatch experience is required.
• Supervisory experience preferred.

Responsibilities

• Directs dispatch activities to achieve target response times.
• Monitors calls and service areas for aging and bottlenecks.
• Supervises lead dispatch personnel and ensures standards are met.
• Provides regular reports on dispatcher performance.
• Coordinates troubleshooters and cross-functional teams to fix issues.

Skills

Supervisory experience

Dispatch management

Education

Associate's degree

Job description

AAA Northeast is seeking a Dispatch Supervisor in Providence, RI for a hybrid role (3 days onsite, 2 remote). The role oversees dispatch operations, mentors staff, and collaborates with ERS, field staff, and management to improve service quality. A successful candidate will have supervisory experience and relevant dispatch background.

The position emphasizes adherence to company standards, reports on performance, and problem-solving to maintain high efficiency and customer satisfaction.