Dispatch Operations Specialist

Canon Solutions America; Minnesota; Hybrid; USD 24,204 - 36,244; Full time

Job summary

Canon Solutions America in Minnesota is seeking a Dispatch Specialist to monitor service requests and dispatch technicians promptly. You will communicate with Service Managers, Technicians and customers to ensure timely, high‑quality service.

This full‑time hybrid role requires a HS Diploma or GED with 2–4 years of related experience and an Associate's degree. Strong MS Office skills and excellent verbal and written communication are essential to handle escalations and multitask.

Qualifications

• High school diploma or GED required; 2–4 years of related experience.
• Associate's degree or equivalent required; some college preferred.
• Strong verbal and written communication skills.

Responsibilities

• Monitor service dispatch requests and dispatch technicians promptly.
• Answer routine customer inquiries via live call or email as needed.
• Provide follow-up on special customer needs in a timely manner.
• Handle escalated situations and work to resolution.
• Balance workloads to meet service level agreements.
• Communicate ETA updates to customers and stakeholders.

Skills

Verbal communication

Written communication

Multitasking

Problem solving

Education

HS Diploma or GED

Associate's degree

Tools

MS Office

Job description

Canon Solutions America in Minnesota is seeking a Dispatch Specialist to monitor service requests and dispatch technicians promptly. You will communicate with Service Managers, Technicians and customers to ensure timely, high‑quality service.

This full‑time hybrid role requires a HS Diploma or GED with 2–4 years of related experience and an Associate's degree. Strong MS Office skills and excellent verbal and written communication are essential to handle escalations and multitask.