Dispatch Operations Specialist

intellipro; Los Angeles (CA); On-site; USD 30,000 - 52,000; Part time

Job summary

Intellipro is seeking a Dispatch Operations Specialist for an on-site contract role in the Los Angeles area. The position focuses on managing daily dispatch operations, monitoring metrics like completion and on-time arrival rates, and coordinating with DSPs to ensure timely pickups and deliveries.

The candidate should have logistics or fleet operations experience, with a data-driven approach and strong ownership.

Qualifications

• Experience in logistics operations or transportation dispatch.
• Experience managing DSPs or fleet operations is a plus.
• English fluency for daily work communication.

Responsibilities

• Manage daily dispatch operations within the assigned region and monitor key metrics.
• Coordinate with 5–8 DSPs and track execution by drivers and DSP teams.
• Handle daily operational exceptions and coordinate with SOPs when necessary.
• Conduct quality checks on pickup POP and drop-off POD for data accuracy.
• Support route planning, inventory checks, and settlements.

Skills

Logistics operations

DSP management

Data-driven mindset

Ownership

Problem solving

Job description

Dispatch Operations Specialist (Contract)

Intellipro is hiring Dispatch Operations Specialists for on-site contract roles. This role manages daily dispatch operations within an assigned region, monitoring key metrics such as dispatch completion rate, pickup task completion rate, and on-time arrival rate.

Key Responsibilities:

• Manage daily dispatch operations within the assigned region and monitor key metrics (dispatch completion rate, pickup task completion rate, and on-time arrival rate).
• Coordinate with 5–8 DSPs (delivery service providers); track execution by drivers and DSP dispatch teams to ensure daily pickup tasks are completed as planned.
• Handle daily operational exceptions: driver lateness, missed pickups, uncollected shipments, merchant refusals, address issues, handover exceptions.
• Resolve standardized issues per established SOPs; coordinate with backbone network, merchant operations, product, or system teams when necessary.
• Conduct quality checks on pickup POP and drop-off POD to ensure operations and data feedback meet platform standards.
• Support consumables-related operations: daily route planning, inventory check coordination, settlement support.
• Participate in daily stand-ups, weekly meetings, incident retrospectives, and operations training; consolidate SOPs to continuously optimize dispatch processes.

Requirements:

• Experience in logistics operations, transportation dispatch, or service provider management; e-commerce logistics background preferred. Experience managing DSPs or fleet operations is a strong plus.
• Basic understanding of pickup, sorting, and handover workflows, with strong judgment in handling operational exceptions.
• Strong sense of ownership and solid execution in a fast-paced environment.
• Data-driven mindset; able to identify issues through operational metrics and drive improvements.
• Working hours: approximately 1:00 PM – 10:00 PM (aligned to the assigned region's local time), weekend rotation required, overtime when necessary.
• English fluency required for daily work communication.