Dispatch Operations Specialist

Ipro Networks Pte. Ltd.; Los Angeles (CA); On-site; USD 39,000 - 55,000; Part time

Job summary

Intellipro is hiring a Dispatch Operations Specialist for an on-site contract in the Los Angeles region. The role focuses on managing daily dispatch operations, monitoring metrics, and coordinating with DSPs and drivers to ensure timely pickups and deliveries.

The successful candidate will handle operational exceptions, follow SOPs, and work with cross-functional teams to optimize dispatch processes and data feedback.

Qualifications

• Experience in logistics operations or transportation dispatch.
• Experience managing DSPs or fleet operations.
• Strong data-driven mindset and ability to identify issues from metrics.
• Good command of English for daily communication.

Responsibilities

• Manage daily dispatch operations within the assigned region and monitor key metrics.
• Coordinate with DSPs and driver teams to ensure pickups and on-time deliveries.
• Handle daily operational exceptions per SOPs and coordinate with support teams when needed.
• Conduct quality checks on pickup/drop-off data and support route planning and optimization.

Skills

DSP management

Logistics operations

Data analysis

Communication

Problem solving

Job description

Dispatch Operations Specialist (Contract)

Intellipro is hiring Dispatch Operations Specialists for on-site contract roles. This role manages daily dispatch operations within an assigned region, monitoring key metrics such as dispatch completion rate, pickup task completion rate, and on-time arrival rate.

Key Responsibilities:

• Manage daily dispatch operations within the assigned region and monitor key metrics (dispatch completion rate, pickup task completion rate, on-time arrival rate).
• Coordinate with 5–8 DSPs (delivery service providers); track execution by drivers and DSP dispatch teams to ensure daily pickup tasks are completed as planned.
• Handle daily operational exceptions: driver lateness, missed pickups, uncollected shipments, merchant refusals, address issues, handover exceptions.
• Resolve standardized issues per established SOPs; coordinate with backbone network, merchant operations, product, or system teams when necessary.
• Conduct quality checks on pickup POP and drop-off POD to ensure operations and data feedback meet platform standards.
• Support consumables-related operations: daily route planning, inventory check coordination, settlement support.
• Participate in daily stand-ups, weekly meetings, incident retrospectives, and operations training; consolidate SOPs to continuously optimize dispatch processes.

Requirements:

• Experience in logistics operations, transportation dispatch, or service provider management; e-commerce logistics background preferred. Experience managing DSPs or fleet operations is a strong plus.
• Basic understanding of pickup, sorting, and handover workflows, with strong judgment in handling operational exceptions.
• Strong sense of ownership and solid execution in a fast-paced environment.
• Data-driven mindset; able to identify issues through operational metrics and drive improvements.
• Working hours: approximately 1:00 PM – 10:00 PM (aligned to the assigned region's local time), weekend rotation required, overtime when necessary.
• English fluency required for daily work communication.