Dispatch Operations Representative (Dispatch 1)

Downstream Systems; Richardson (TX); On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Equity

Paid time off

Paid holidays

Floating holidays

Job summary

Downstream Systems in Richardson, TX is seeking a Dispatch Operations Representative (Dispatch 1) to manage supplier coordination and delivery execution. You own every ticket from start to finish, perform ETA follow-ups, and contact suppliers to resolve issues quickly.

The role is SLA-driven with an 8-hour shift, a base salary of $52,500 plus quarterly bonuses and a team collaboration bonus, plus health, dental, vision insurance, 401(k) with match, and company equity.

Qualifications

• 1-3 years in dispatch, logistics coordination, or high-volume phone work
• A confident phone presence - suppliers respond to people who sound in command
• Calibrated on urgency: you know what Critical means and you move like it
• Organized against the clock - SLA windows are part of the job
• An ownership mindset: no hand offs, no dropped threads

Responsibilities

• Chase ETAs on same-day and next-day deliveries
• Handle supplier outreach and follow-up across the known catalog
• Work standard product issues to resolution
• Manage supplier-side service denials and date-change rescheduling
• Confirm supplier side of swap and removal orders
• Direct Magic Hire task work and monitor output quality
• Keep flawless CRM logging on every action, every ticket

Skills

Dispatch

Logistics coordination

High-volume phone work

SLA management

Ownership mindset

Tools

CRM

Job description

Dispatch Operations Representative (Dispatch 1)

Richardson, United States | Posted on 08/25/2026

• Salary $52,500 base + quarterly performance bonus (up to 25% of base) + team collaboration bonus
• State/Province TX
• Country United States

Job Description

About Downstream

Downstream is a marketplace platform transforming the waste and construction industries from the ground up. We're on a mission to bring simplicity, transparency, and sustainability to two of the most essential - but often overlooked - sectors of our economy.

We make it easy for contractors, builders, and businesses to find and book critical services like dumpster rentals, hauling, site services, and equipment - all in a few clicks. No endless calls, no confusing pricing, no waiting around. Our platform connects customers with vetted, reliable providers so they can get what they need, when they need it.

We're not just about convenience - we're about impact. By streamlining logistics and digitizing the supply chain, we're helping reduce waste, cut emissions, and build a cleaner, more sustainable future. Let's build better, together.

About the Role

We're looking for a Dispatch Operations Representative (D1) to run supplier coordination and delivery execution: confirmation calls, ETA follow-ups, outreach, and status management. Dispatch is the team that makes sure what the customer bought shows up, and fixes it fast when it doesn't.

Every ticket has one owner - you, open to close, including customer communications when a delivery issue requires them. You'll work a high call volume against clear SLA clocks and be paid on your own measurable performance.

Please note: you'll confirm your working hours with your manager - a full 8-hour shift with a one-hour lunch, aligned to delivery coverage needs.

What You'll Do

• Chase ETAs on same-day and next-day deliveries
• Handle supplier outreach and follow-up across the known catalog
• Work standard product issues to resolution
• Manage supplier-side service denials and date-change rescheduling
• Confirm supplier side of swap and removal orders
• Direct Magic Hire task work and monitor output quality
• Keep flawless CRM logging on every action, every ticket

Role Specifics

• Ownership model: single-owner resolution - every ticket, open to close
• SLA framework: Critical close ≤30 min for top marks High ≤45 min delivery confirmation within 4 hours of window
• KPI structure: urgent ticket close time 35% delivery confirmation rate 30% Execution Quality Score 25% throughput 10%
• Schedule: coverage-aligned 8-hour shift + 1-hour lunch, confirmed with your manager

Compensation

$52,500 per year base, plus a quarterly performance bonus of up to 25% of base at the top tier, plus a team collaboration bonus. Progression to the band ceiling is gated on tenure and consistent KPI attainment.

Requirements

• 1-3 years in dispatch, logistics coordination, or high-volume phone work
• A confident phone presence - suppliers respond to people who sound in command
• Calibrated on urgency: you know what Critical means and you move like it
• Organized against the clock - SLA windows are part of the job
• An ownership mindset: no hand offs, no dropped threads
• Downstream is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
• Medical, dental, and vision insurance
• 401(k) with a company match
• Company equity - be an owner in what we’re building
• Paid time off, paid holidays, and floating holidays