Dispatch Operations Leader

YWCA USA; North Little Rock (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

Rock Region METRO is seeking a Dispatch Manager to lead the Dispatch department, directing, coaching, training, and disciplining staff based on performance. The Manager monitors vehicle movement and schedules shifts, and represents METRO to customers and the public in a professional manner.

The Dispatch Manager will supervise a team of dispatchers and clerks, ensure open runs and driver assignments are timely, and uphold METRO policies and standards.

Qualifications

• Requires a college degree or equivalent experience.
• 2+ years in transportation with supervisory/management experience.
• Demonstrated ability to manage a team of 10+ employees.

Responsibilities

• Provide direct supervision and leadership to the Dispatch department.
• Make hiring and discharge recommendations to management.
• Address performance issues with coaching and progressive action.
• Schedule dispatchers and clerks to ensure adequate shift coverage.
• Monitor on-time performance and driver assignments.
• Serve as a working leader during peak periods.

Skills

Verbal communication

Written communication

Scheduling and planning

Education

Associate's Degree in a related field, or an equivalent combination of education and experience

Tools

Hastus

Navineo

Microsoft Word

Excel

PowerPoint

Job description

Rock Region METRO is seeking a Dispatch Manager to lead the Dispatch department, directing, coaching, training, and disciplining staff based on performance. The Manager monitors vehicle movement and schedules shifts, and represents METRO to customers and the public in a professional manner.

The Dispatch Manager will supervise a team of dispatchers and clerks, ensure open runs and driver assignments are timely, and uphold METRO policies and standards.