Operations Dispatcher

Rock Region METRO; North Little Rock (AR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Company Advancement Opportunities

Dental, Vision, and Employer Paid Health Insurance

In-house Training Opportunities

Bi-weekly Pay

Referral Bonus

Job summary

A public transit agency in North Little Rock seeks an Operations Dispatcher to supervise daily activities of transit operators and ensure efficient operations. The ideal candidate must have strong communication and problem-solving skills, with a preference for those with dispatching experience. This role offers competitive pay, benefits, and opportunities for career advancement.

Qualifications

• 3 years of verifiable dispatching experience preferred.
• Experience working with the general public.
• Basic computer knowledge necessary.

Responsibilities

• Supervise daily activities of operators and supervisors.
• Communicate effectively with drivers via radio.
• Prepare and submit reports on operations.

Skills

Communication

Problem-solving

Time management

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

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Shifts

• Shift 1: Monday-Friday 4:30 p.m. - 1:30 a.m.
• Shift 2: Tuesday-Saturday 4:30 a.m. - 12:30 p.m. (Off on Sunday)
• Shift 3: Tuesday-Saturday 2:00 p.m. - 10:00 p.m. (Off on Sunday and Monday)
• Shift 4: Monday 9:00 a.m. - 6:00 p.m.; Thursday 9:00 a.m. - 6:00 p.m.; Friday 9:00 a.m. - 6:00 p.m.; Sunday 8:00 a.m. - 6:00 p.m.; Saturday 4:30 a.m. – 10:30 a.m.
• Shift 5: Sunday 7:30 a.m. – 5:30 p.m.; others vary by week
• Shift 6: Monday 4:30 p.m. - 1:30 p.m.; Tuesday-Friday 9:00 a.m. - 6:00 p.m.; Sunday off
• Shift 7: Monday 1:00 p.m. - 9:00 p.m.; Thursday 11:00 a.m. - 7:00 p.m.; Friday 1:00 p.m. - 9:00 p.m.; Sunday 8:00 a.m. - 6:00 p.m.

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Bi-weekly Pay
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Fulfilling Work
• Community Service
• Work-Life Balance
• Post High School Education Not Required

OPERATIONS DISPATCHER JOB DESCRIPTION

This position is responsible for supervising and coordinating daily activities of METRO's operators and supervisors. Ensures transit operations are operating efficiently and adhering to schedules.

ESSENTIAL FUNCTIONS

• Effectively communicate with drivers via radio & phone
• Plan work assignments and equipment allocations to meet transportation & operation needs.
• Maintain or verify records of time, deviations in schedule, equipment problems, customer complaints, and other records pertaining to operations.
• Operate 2-way radio to communicate with Drivers.
• Prepare, compile, and submit reports on work activities, operations, production, and work related accidents.
• Respond to driver requests for assistance.
• Provide customers with general information

KNOWLEDGE AND ABILITIES

A. Knowledge of:

• Traffic laws, ordinances, rules and driving courtesies involved in transit operations.
• Principles and practices of customer service.
• Dispatching principles and practices.

B. Ability to:

• Learn METRO’s policies and procedures.
• Read, write, and make basic mathematic calculations.
• Exercise good judgment and problem-solving skills.
• Understand and follow oral and written instructions spoken or written in English.
• Provide on-time and dependable service to the public.
• Learn METRO’s transit routes and schedules.
• Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A. Required Education:

• Graduation from high school or equivalent.

B. Preferred Prior Experience:

• Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public.
• Prefer experience in a transit operations position.

C. Special Requirements, including Licenses and/or Certifications:

• Strong skills with time management and work prioritization.
• Basic computer knowledge and skills. (Managing files, folders, shortcuts and the use of various software applications)
• Well versed in Microsoft Office software (Word, Excel and Outlook.)
• Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.
• CDL with Class B and “P” endorsement preferred, but not required.

EMPLOYMENT STATEMENT

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Strong preference given to local central Arkansas candidates.

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