Transit Dispatch Operations Manager

Rock Region Metropolitan Transit Authority (METRO); North Little Rock (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Rock Region METRO in North Little Rock, AR, seeks a Dispatch Manager to lead the Dispatch department, supervise staff, and coordinate scheduling and performance. You will work closely with operations to optimize coverage and drive service reliability.

You will oversee shift coverage, ensure on-time performance, and maintain logs and compliance, while representing METRO to riders and the public. Strong communication and dispatch-system skills are required.

Qualifications

• Associate's degree or equivalent in a related field.
• 2+ years of transportation experience.
• 1+ year supervision of 10+ employees.
• Proficiency with Hastus and Navineo dispatch systems.
• Strong communication and leadership skills.

Responsibilities

• Supervise Dispatch department staff, coaching, training, and discipline.
• Make hiring and discharge recommendations to management.
• Schedule dispatchers and clerks; ensure shift coverage.
• Monitor on-time performance and driver assignments.
• Maintain records, logs, and schedules; ensure policy compliance.
• Represent METRO to customers and the public in a professional manner.

Skills

Team leadership

Scheduling

Communication

MS Office

Attention to detail

On-call flexibility

Education

Associate's Degree or equivalent in related field

Tools

Hastus

Navineo

Job description

Rock Region METRO in North Little Rock, AR, seeks a Dispatch Manager to lead the Dispatch department, supervise staff, and coordinate scheduling and performance. You will work closely with operations to optimize coverage and drive service reliability.

You will oversee shift coverage, ensure on-time performance, and maintain logs and compliance, while representing METRO to riders and the public. Strong communication and dispatch-system skills are required.