Dispatch & Operations Lead — Real-Time Support & Safety

Lift 21X LLC; Idaho Falls (ID); On-site; USD 2,480,000 - 3,168,000; Full time

Job summary

Lift 21X LLC, an independent Amazon Delivery Service Partner serving the Idaho Falls area, is hiring a Dispatcher / Operations Coordinator. This full-time role focuses on monitoring operations, guiding delivery staff, and maintaining safety standards through shift leadership and proactive communication.

You will coordinate driver check-ins, vehicle assignments, and day-end closeouts, while coaching associates toward improved performance in a fast-paced environment.

Qualifications

• 21 years of age or older
• Authorized to work in the United States
• Strong communication, organization, and problem-solving skills
• Comfortable with computers, smartphones, GPS, and multiple software applications
• Able to manage multiple priorities and make sound decisions under pressure
• Comfortable coaching, supporting, and holding team members accountable
• Dependable and available to work the full scheduled shift
• Previous leadership, dispatch, logistics, transportation, or delivery experience is preferred but not required

Responsibilities

• Monitor daily delivery operations and route progress
• Provide real-time support and guidance to Delivery Associates
• Identify at-risk routes and coordinate rescues when needed
• Reinforce safety expectations and respond appropriately to safety concerns
• Help coordinate driver check-in, vehicle assignments, launch, and end-of-day closeout
• Coach and support Delivery Associates toward improved performance
• Communicate with LIFT 21X leadership and Amazon station personnel
• Respond calmly and professionally to changing operational situations
• Assist with fleet readiness, attendance, and operational documentation

Skills

Leadership

Dispatch

Logistics

Communication

Problem Solving

Coaching

Multitasking

Accountability

Tools

GPS

Dispatch software

Job description

Lift 21X LLC, an independent Amazon Delivery Service Partner serving the Idaho Falls area, is hiring a Dispatcher / Operations Coordinator. This full-time role focuses on monitoring operations, guiding delivery staff, and maintaining safety standards through shift leadership and proactive communication.

You will coordinate driver check-ins, vehicle assignments, and day-end closeouts, while coaching associates toward improved performance in a fast-paced environment.